HomeStars  >  Alarm Systems in North York  >  New Age Security Alarms and Video Surveillance
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Reviews for New Age Security Alarms and Video Surveillance

Average customer rating:
9.9 10 (147 reviews)

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Ashley in Brampton
1 review Brampton, ON
10/10

New age security has exceeded my expectations on all fronts. The sales staff were extremely knowledgeable as well as friendly and were infinitely patient with all the questions and concerns my husband and I had. The customer service has been exceptional since our first call, the telephone operator knew how to answer my questions and direct me to the right people. The sales staff provided us with several options to meet out needs and never pushed or tried to “over sell” us anything we did not need. The gentlemen who came to install the surveillance system was pleasant and as well as professional. He was able to answer all of our questions and encouraged us to take a look at all of the specialised tutorials that New Age Security offers to assist us with our new system. The tutorials were not only informative but also very user friendly and easy to understand. We have had to use the remote support that is available through New Age Security and they were knowledgeable and provided us with excellent support. I definitely recommend New Age Security to anyone looking for security systems!

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Thank you so much Ashley in Brampton. We truly appreciate your feedback and kind words. We are happy you are pleased with our services and thank you for your business.

J &.
1 review Aurora, ON
10/10

We have been very impressed with the service we have received from New Age Security. A wealth of information was provided by Rino, in order for us to make informed decisions. We have received prompt responses to all inquiries. Phil did an amazing job of the installation. He was very professional, paying attention to detail - a true perfectionist.

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Thank you for the positive review, we work really hard to give the best installations and services.

jschultz
1 review Kitchener, ON
8/10

The sales rep Rino was consistent and understanding as I had reached out to him but had to wait on funding for the project for several months. He provided in depth explanations of the products available, costs and options.
The set up was completed by Phil, he was efficient and understanding when working on site. He had a limited window of time to complete the project and worked very diligently within this time frame.
The tech follow up was efficient and completed through email and over the phone. It may be difficult for someone who is not Tech savvy to complete some of the user instructions requiring downloading programs and setting up multiple log ins but the system works quite well.

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Company Response

Thank you for your great and honest review of your surveillance system. We focus primarily on Axis, Arecount and Mobotix and Milestone IP surveillance systems because of their reputation for producing professional grade surveillance products. We cater to all levels of technical understanding and can provide technical support as needed. Although quite intuitive, there is a learning curve with even the most user friendly Video Management(VMS) Software on the market. There are a few APS that will need to be installed on any smart devices you would like connected to the system, we provide Remote Specialist for tutorials as well as sending written instructions so that our client will have the ability to connect new internet enabled devices with their system as they are purchased. We are however, always available for remote support and can walk clients through the process in the future as required.

Thank you again for your review.

Honda
1 review Whitchurch Stouffville, ON
8/10

Rino the sales person was extremely professional and answered all my questions with expediency. The only thing was when the cameras were installed that's when I found out they have to drill 4" holes and I have to hire someone to patch them up. The installers we're also friendly.

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Company Response

Hello Honda,

Thank you for taking the time to write the review. We at New Age really appreciate customer feedback and are glad you were happy with the services provided. We make every attempt to educate our clients prior to installation. One of the criteria on our checklist is to inform the client that, at camera installation holes may be necessary. We also notify our clients, that new age can provide a professional to patch & paint (at additional cost). I apologies if this was missed. Please let us know if the company can assist going forward.
Sincerely,
New age group

ronkumar
1 review Bradford West Gwillimbury, ON
10/10

Excellent work. Have been with New Age for over 14 years and three houses. Service has always been great, very well informed staff, great customer service and support.
Thanks guys from a satisfied customer.
Ron.

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Hello Mr. Kumar. It was a pleasure working with you. We appreciate you taking time to fill in the survey and your kind words. We thank you for your business.
Sincerely,

Antonella
1 review Vaughan, ON
10/10

Phil assessed the entire home.
Made sure smoke alarms were in working order.
Checked all windows and doors.
He was very thorough and took care of everything.
Vanessa was a complete pleasure to deal with.
She was extremely helpful, and she made sure everything was completed all in one day.
Thank you for your great service and dedication!

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Company Response

Hello Antonella, Thank you for taking time out to fill in the review and your kind words about Phil and Vanessa. I will be sure to let him know. Thank you.

Steven
1 review Toronto, ON
10/10

Alarm system with sensors, cameras and different interfaces, such as pc and smart phone. This includes installation monitoring and support

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Company Response

Thank you Steven for the perfect score. We at new Age appreciate your time.
Sincerely,

normand.richard
1 review Vaughan, ON
9/10

When I called for service: Excellent, quick and heavy sales pitch
When technician came: knowledgeable, efficient, trust
Costs: in the average but positively no one tried to sale me things that I didn't need. That increased my trust to New Age company

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Company Response

Thank you Mr.Richard for such a nice assessment of New Age. We as a family owned business ensure that we treat all of our customers with the same level of care. We only provide best in class service and we are happy to do so.

o.verus111
1 review Toronto, ON
10/10

New Age Security exceeded my expectations when it came to installing my alarm system. The installer was excellent and addressed each of my questions. Over the years I needed to make adjustments
within my home and their staff were patient while I changed the settings. The response to my alarms have always been quick and a live operator always called or answered my false alarms.

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Thank you, Great testimony of our services . We are a family owned business and ensure that we treat all of our customers with the same level of care we would our loved ones. We pride ourselves on providing best in class service and will continue to do so.

joe.ilardo
1 review Vaughan, ON
10/10

Vanessa Latchman is a great asset to New Age Alatm Service very pleasant to work with any time there is an issue Vanessa makes it her issue and always comes through with a solution
Thank you Vanessa
Regards Joe Ilardo

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Company Response

Thank you Mr. Llardo,
We appreciate and thank you for your valuable feed back in regards to Vanessa.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Age Security Alarms and Video Surveillance

Surveillance Services:
We install, service, and repair best in class surveillance products including Axis, Mobotix & Arecont IP cameras. We service existing CCTV and IP surveillance. We offer custom built enterprise Servers with Axis and Milestone 'VMS software. Our System Design Specialist will assist you in designing security solutions that fit your needs. With everything from replacement parts to manage service solutions. We are certified Axis, Milestone and ICT Integrators and can integrate your Alarms, Surveillance, Access Control/Biometrics, Audio and IT into a single managed solution. These can be managed by your staff or our specialist.

We excel in outside the box security solutions and applications that provide maximum performance across Canada. We can find a proactive way to safeguard your property from burglary and fire.

•Experienced security personnel
•Extensive array of security products and services
•State of the Art tools and technology for your home and business

For more information about our security services and products or to schedule an appointment, call New Age Group today.

Access Control Services:
Whether you own a small business or are tasked with managing a large company, you can benefit from the access control services we provide. At New Age Group, we recognize the importance of monitoring and limiting access to your facility. Whether you're looking to protect expensive equipment, rare inventory, or critical company files and data, our access control services are designed to keep non-authorized parties away.

At Your Service:
Our security service professionals are committed to providing the excellent service you deserve. No matter the scope of the job at hand, we're up to the challenge and ready to use every tool in our arsenal to serve your needs. When you choose New Age Group, you can benefit from our:
•Dedication to customer satisfaction
•State-of-the-art tools and techniques
•Extensive training and industry knowledge

Get the protection you need. Call the professionals at New Age Group today for more information about our access control services.

Network Management(I.T. services):
In today's business world, having a reliable computer network is more important than ever. So when it comes to setting up a new network for your business, you need a networking service you can depend on. That's where we come in, we'll create you a network that suits your unique needs and keep it functioning efficiently. We pride ourselves on offering excellent customer service, no matter the size of your company.

Get your network up and running with the help of New Age Group. Call us today for more information about our networking services or to schedule a consultation for your company.

CATEGORIES
Alarm Systems, Home Automation, and Home Theater
SERVICES
Supply, Install & Maintain Alarm Systems, Surveillance Systems, Access Control, Intercoms, Custom Cabling, Home Automation, Audio/Video, Audio Distribution, Protective Window Film, Door & Window Locks. Servicing Toronto, Vaughan, Richmond Hill, Thornhill, Markham, Mississauga, Brampton, Oakville, Kitchener, Cambridge, Waterloo, Bradford, Barrie and all of Southern Ontario.
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WEBSITE
http://www.newagegroup.ca/
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
Visa, MasterCard, Personal Checks, Pre-authorized Payment Plan
MEMBERSHIPS
Better Business Bureau, Canasa
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Yes
BONDED
Yes
PROJECT RATE
Yes
WRITTEN CONTRACT
Yes
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