The previous owners of our downtown Toronto home had taken interim measures to cover the main floor windows, and the overall result was not attractive or practical. We knew we wanted California shutters on all of our downstairs windows, as we were quite close to the street and needed some privacy. The staff in the Queen/Yonge location were extremely helpful and Jessica, our sales rep, got in touch with me very quickly. She always returned my calls very promptly and answered all of our questions perfectly. The installer visited our house and took the time to confirm the measurements taken by the sales rep, which was great, because no two windows on the main floor of our home are the same. The shutters were ready in about 4 weeks' time, and they made arrangements to do the installation within that time frame as promised. When the shutters were installed, they made a huge difference - our house looks amazing. I've also noticed that the shutters do a great job of keeping out the cold. The installer, Tony, was quite busy and did a good job of keeping us informed as to when he'd be able to make it in the case of delay. The shutters come with a limited lifetime warranty. We're really happy with this service!