Landmark Home Solutions

Windows & Doors Installation & Service
Hamilton ON L8E 2X1
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J in Arnprior
J in Arnprior
0 reviews Arnprior, ON
0/10

Windows

FEBRUARY 9 2022 UPDATE
Ever since these windows were installed in November of 2011 we have had nothing but problems. October 2021, a service tech came to our house to determine that yes indeed, cranks on all windows need to be replaced. It is now February 9, 2022. I have had to repeatedly follow up via email with their service department about WHEN service will be completed on our windows. Excuse after excuse is given as to why service is not complete this time. Finally, January 20 a tech arrives at our house to install the new cranks in my windows. Ooops! The service department at Landmark sent the wrong cranks with him. Off he goes with a promise that he would be back end of January.
To this day, cranks have not been installed and my emails go unanswered.
PLEASE consumers, DO NOT buy windows from this company. You will regret it after numerous no shows, empty promises, faulty product, shoddy installation, etc. The list goes on an on. For me 11 years now.

9 windows installed by Landmark Home Solutions in 2011. 7 windows have to be replaced because of poor installation and incorrect windows installed. Screen on a window has to be replaced because it is too small and falls out. Casing on outside of windows had to be replaced because of poor workmanship. We are still waiting for the final window and its casing and screen to be replaced. Landmark will not call you-EVER. Repeatedly, I leave messages for someone to call me with status and never get a response. Repeatedly, Landmark promises installation dates and doesn't call or show up at scheduled time. Repeatedly, I have been so disappointed with this company that I wish I had never hired them 6 years ago. If I could give them negative stars I would.

Approximate cost of services:
$11,000.00
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Company Response

Thanks for taking the time to write in to us and I'm terribly sorry for the situation that seems to be going on. I would love to further assist you in this matter however I need some more information so I can pull up the customer file and take a dive in. Please feel free to reach out to us by visiting our website and filling out the service request form or emailing us at info@landmarkquality.com thank you and I hope we can sort this out for you ASAP.