Great Service from Start to Finish plus awesome quality product
Service and Quality are what Old West Windows and Doors provided for the installation of 10 windows on our main floor.
Step 1: The Quote. Rick came out, listened to our requirements, discussed what our options were, then provided a details and accurate quote. Rick was friendly, knowledgeable and easy to communicate with.
Step 2: Ordering the windows and booking the installation dates was done smoothly and professionally through Shauna in the office
Step 3: Installation was done by a professional crew of 3 skilled hardworking guys who clearly took GREAT pride in there work. The work site was kept clean and tidy while they were onsite and spotless when they left. Most importantly the quality of the final installed product was perfect.
Step 4: Dealing with problems is to me the true measure of a company - as something unexpected always comes up. This project was no different, when it occurred the onsite crew were great to deal with and made adjustments as needed until the results was perfect. Lastly when a window was delivered broken a replacement was immediately ordered by the office and delivered and installed at lightening speed.
Now the cold weather has arrived I cannot believe what a difference these new windows make. I found this companies name on Home Stars and they truly deserve the high star rating they presently have.
- Approximate cost of services:
- $16,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Steve, Thank you for taking the time to write a review on Old West. We will go the extra mile to make sure our customers get the best products & service in Calgary. Our team has many years of knowledge & expertise in the window & door industry. I believe that shows right from the start to the final result. Rick & Cory