After weeks of going back and forth with the warranty manager, to come repair a crack that has formed for the third time or so in my stairwell approx four years into the home being built, a service rep offered to come and do what I assumed was assessing and fixing the crack which is from no fault of my own, but according to Jayman from both water loss and settlement. I live out of province these days and have had excellent tenants that maintain the home without question. What I got instead was an email showing photos of the damage I was already aware of and had seen, and the suggestion to use Dap/paint to repair it. A flexible caulking makes a lot more sense and would probably prevent the issue from occurring again, as it has previously been repaired with Dap. All in all, it was a waste of my time arguing back and forth with an extremely rude warranty manager who seemed to just want to blame everyone else and take no responsibility and a service rep who indicated, according to my tenants, that he was "just there to take pictures for my boss." Wow - what great service; something that would probably take you under ten minutes after I made the biggest purchase of my life from you was too much to ask, and I now have to fly out just to do this minuscule job. If this was the service I knew I could expect past the one year warranty window, I would have definitely made another decision in buying this home.