My wife and I did a lot of research for a potential contractor to finish our basement and we were immediately drawn to the overwhelming number of positive Homestars reviews for P&P.
Our experience was 100% aligned with these other positive experiences:
-Natanael's (the owner) quote was thorough, broken down by activity and very reasonable. The contract was clear on benchmarks and deliverables.
-For items/activities where we wanted to adjust the scope of the contract, Natanael was INCREDIBLY patient and presented us with a range of options. As homeowners who had never undertook a renovation of this scale, he was flexible, fair and completely transparent.
-For the job itself, the primary contractor was Javier and he was fantastic. He listened to what we wanted, provided possible alternatives when what we wanted was not possible and his work was excellent. Also, I can't emphasize this point enough, he was really great to deal with: his sense of humour, his consideration for our property, his integrity, all of it. When you're inviting people into your home to do a job, I really underestimated how much that mattered, but after dealing with a variety of other companies for different aspects of this project, it was nice to be able to let our guard down a bit, know we were in good hands and the job would be completed to our complete satisfaction.
In short, Natanael and his team at P&P stay on budget, stick to the schedule and do really, really great work. We would use them again without question.
- Company Response
Hello Jess & Rod: Many thanks for your kind words....our customer satisfaction is always our top priority, but I have to say we really did our best in your project in response to the trust you guys placed in us, so we are truly happy having met your expectations, and once again we thank you so much for the confidence and the opportunity. Looking forward to work together again in the near future; all the best, Natanael and his team.