P & P General Contractors Inc.

Update: August, 2019

As it turned out, there were several deficiencies that came to light, starting 8 months after the job was completed. After P&P sent the project lead back to fix things up, they literally fell apart the following spring. Natanael never visited to see the issues. In fairness to him, he was injured at the time. He offered to compensate me so I could get the problems fixed myself or I could arrange to have the lead on the project (who was no longer employed with P&P) to come back again. We agreed on the compensation option and I have now got all of the issues properly fixed, including:
- We taped all of the drywall joint between ceiling and wall. About 50% of the total length (200') had come apart.
- the pocket door and frame for the bathroom was removed and installed properly.
- the wall hung toilet was removed, the wall repaired and the toilet was re-hung properly (according to instructions). It was also sealed with silicone (not done by P&P)
- the trim and the frame for the sliding doors in the den was removed and rebuilt and secured properly - this was the most obvious 'shortcut' P&P took. Instead of getting to the bottom of the problem when they tried repairing it, I was told it was a humidity issue. It was actually a screw and glue issue.
- the shower floor/wall joint was growing mould - this was 'stripped back' and redone and the problem has not come back.
- several joints where trim met were coming apart - these have all been repaired

I'm not out of pocket because Natanael paid me an agreed upon amount for me to fix the problems, but I can no longer recommend his company. Perhaps it was the young lad who was over his head (I notice now, he has no other mentions in P&P's reviews), but the end result was substandard finishing and lack of follow-through to resolve the issues.

I asked P&P to provide a bid on our plans to renovate the second floor (bedrooms and main bath) and from my first contact to job completion, we are extremely satisfied with the quality of their work and the experience of working with them.

Natanael (owner) is an expert and a straight-shooting gentleman. He kept a close eye on our project and was always available to discuss as things moved along. The team he assigned to our project was led by a very talented young man - Javier. Diligent, hard-working and professional sums up my assessment of Javier - thank you for your work and care on our project. I met many on the team and they are all cut of the same cloth- solid, competent, professional - this includes Natanael's admin assistant Ilemis, who made a very strong first impression.

Our second floor of our home was stripped down to the studs, roof and subfloor. Ceilings and walls were removed. Ductwork was done, adding two additional registers and a return on the second floor. The floor was reset to remove the step up to the back bedroom. New staircase, windows, subfloor, hardwood, insulation etc etc. A FANTASTIC new bathroom was installed - walk-in shower and everything is wall mounted - vanity and toilet. And my favourite change was a new staircase that is a standard width with standard dimensions for treads and risers. I'm a very happy customer and am available to act as a reference. I will post pictures later on.

Thank you Natanael and Javier for an experience we could not expect to be topped by any other company.