The Duct Cleaning Specialists

Duct Cleaning
320 Hanlan Road, Unit 20 Vaughan ON L4L 3R7
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Duct Cleaning
The Duct Cleaning Specialists
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97%

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Reviews by rating (past 12 months)
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Best of 2019 winner 16 timesBest of 2019winner 16 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for The Duct Cleaning Specialists

Average customer rating:
9.9 10 (1734 reviews)

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David and Marcia in Casa Loma
David and Marcia in Casa Loma
2 reviews Toronto, ON
10/10

Duct Cleaning

When I first spoke with Paul on the phone, he was very clear about the process, the probable cost, etc. He came two days later and did a very thorough job, leaving the house as he found it. Very helpful and couteous. This is clearly a very competent young man who is building a business through customer satisfaction. David

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Company Response

Thank you for the kind words. That is exactly what I try to accomplish with each and every job, and hopefully will continue to have successful business for many more years to come. Once again, thank you for choosing The Duct Cleaning Specialists as your contractor, your business is greatly appreciated. Hope to be of service in the near future.
Paul

Giovanni in Woodbridge
Giovanni in Woodbridge
1 review North York, ON
10/10

Duct cleaning work

Good thorough job was done. Clean and organized truck with new and clean equipment. The technician did a great job and took his time to do the job well. Cool promotions were offered as well and I would recommend this company to anyone that needs duct cleaning done. Price is amazing for the job they do!!

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Company Response

Hey Gio,
Thank you for your business and most of all thank you for taking the time to provide a review for me. Satisfying customers is my top priority, and I am glad that you are happy with the services provided. If there is anything else I can be of assistance for, please let me know. Hope to serve you again for your next scheduled cleaning. All the best, Paul.

Megan in Barrie
Megan in Barrie
1 review Barrie, ON
10/10

cleaning out your duct work

They are professionals who know exactly what they are talking about and know how to do the job efficently. Well mannered and very knowledgeable. I would highly recommend this company.

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Company Response

Thank you for taking the time to prepare a review. I would also like to again thank you for preparing me an unexpected, but wonderful lunch; chicken wings are my favorite :) I appreciate your business and hope to serve you again for your next scheduled cleaning. Take care, Paul.

Richard Williams
Richard Williams
1 review North York, ON
10/10

Air Duct Cleaning, January 2nd, 2010

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Review conducted via telephone

How did you hear about our company? I did a search online, visited your website and found pretty much all the information I was looking for.

How did you know this type of service was needed? It was actually recommended by our Heating & A/C contractor that we should consider having it done to help make the equipment work more efficiently and reduce the amount of dust in the home.

When was the last tim you had this type of service done? We last had our ducts cleaned in 1997.

How do you view the quality of our service? It met my expectations. You performed the service exactly as you have outlined on your website, so I am happy.

What condition was the work area left in compared to before we arrived? There was no noticeable difference. There was no mess left behind, and everything seems to be in the same place and condition. Thank you.

How does our service compare to the previous company you had hired? First and foremost, you arrived on time. You come across as a professional company that knows the business. All work was done to my complete satisfaction. There are many differences, such as the equipment you have seems more powerful than a small portable machine, all vents were sealed off, you used tarps to cover my floor and work area. It took you about 3 hours compared to the last guy I beleive was only there for an hour not even.

Would you recommend our company's service? Yes

Thank you for your time in helping with this review. It is greatly appreciated.

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Company Response

Hi Richard, thank you for approving the review in a timely fashion. It was a pleasure to meet you and your family. I would like to emphasize to future potential customers that there are many "new" duct cleaning companies that are popping up in and around the GTA. It's unfortunate but there are only a handful of us that actually do the job properly, have the proper tools & equipment, and have received industry certification. Some of these other companies, like the one Richard had in previously, are in and out of the house in an hour, not even utilizing the proper tools, equipments or procedures. Your HVAC equipment is very expensive, at least $5,000 when you add everything together, so make sure you have someone certified doing the work, because that $99 duct cleaning job, could end up costing you thousands in repairs, and I highly doubt that these companies have the proper insurance, or would take blame for any damages. Be cautious when hiring a contractor. Do research on the company, ask for references, don't just book solely on a "low special price". Richard, thank you for your business, and I look forward to serving you again in a couple years. Good luck on our monthly grand prize draw :)

Malini
Malini
3 reviews Toronto, ON
10/10

Duct Cleaning,Furnace Cleaning and Sanitizing

I found ‘The duct cleaning specialists on Home Stars’. Our home has been through major renovations and needed a thorough cleaning. I can't say enough about Paul's level of professionalism and desire to do the job right. Before starting, he explained the whole process in detail, showed us his truck and equipment and put drop sheets on my new floor. The job was completed in a highly professional and timely manner. The price was very competitive and there were no hidden costs. To top it off, Paul also gave us a $25.00 gift certificate for ‘Home Depot’ and an ‘Ipod Shuffle’ as part of his advertised promotion. We are very satisfied with his services and have already recommended his company to a number of our friends. I would like to add that potential customers should not be influenced by the one negative review on this website. Great price and excellent service! I would definitely recommend The Duct Cleaning Specialists.
Malini
Richmond Hill

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Company Response

Hi Malini, thank you for your kind review. As you know, I take pride in my work and make sure that the job is done properly. You are dealing with Indoor air and has can have an effect on your health, so you want to make sure that the job is done properly. As far as the negative reviews go, I would have liked to have done the job, just sometimes that are instances that prevents me from doing the job. That customer seems to be happy with the service that he received from the other company, so good that he got the job done, unfortunatly I lost out on his business. What I don't understand, is why I couldnt at least have received a 2 or 3 star out of 10 instead of a big fat zero LOL. I mean afterall, he did say I was courteous on the phone, arrived prompt for the appointment, just couldn't do the work. Well, thanks again Malini for your business, and for recommending my services to your friends and family. If I can be of any other service, please feel free to contact me. Hope your enjoying your Ipod. Take care.
Paul.

Nathan in Mississauga
Nathan in Mississauga
9 reviews Mississauga, ON
10/10

Duct and furnance cleaning

I checked out The Duct Cleaning Specialists' website and liked how they are very upfront about costs, having the right equipment, and even taking off their shoes when working in the home.
Paul showed up on time today, showed me what he was going to do and then did it all in a very professional and friendly manner. He also gave me a discount on a sanitation because the job went quickly. Plus, he took off $50 with the October promotion, $10 off for booking online, and gave me a $50 Home Depot gift certificate. Giving the customer a reason to smile is definitely the key to his business. I might even win a PlayStation 3 in their regular draw... something I have been thinking about getting lately...

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Company Response

Thank you for the review Nathan. I just want to note, that the job wasnt done quickly because it was "rushed", it was done because of the system layout, only a few vents throughout the home, and easy access to the main ductwork, incase customers are wondering. A regular home usually takes about 2 1/2 - 3 hours, where Nathan's home, in downtown toronto, was very small, and roughly took no more than 2 hours. As far as the specials go, I like to offer different promotions to attract new customers, as well as our old ones, so good luck with the weekly and monthly draws, and once again, thank you for your business and kind review. For all potential customers that read the reviews, please feel free to visit us online at www.DuctCleaningSpecialists.ca or give me a call 647-234-3828 with any questions you may have. Thank you.
Paul

Andrei in Thornhill
Andrei in Thornhill
4 reviews Thornhill, ON
10/10

Duct cleaning

I was looking for a reputable company to do the duct cleaning in my house when I came across The Duct Cleaning Specialists. In addition to regular ducts and furnace work (with sanitization) I asked them to clean the dryer vent as well.
Paul arrived on time, was tidy and before starting went through the whole job in great details, explaining everything that will be done and why leaving no room for surprises. By the way, they have all that info available on their website which tells you about the company and very accurately reflects the procedure, pricing etc.
Job was completed on time and to my great satisfaction.

In the past I had my fingers burned hiring some crooks (to say the least) but that’s not what this review is about. This is about The Duct Cleaning Specialists - a company that can be used to set a benchmark of providing exceptional service with highly professional attitude. I would most definitely recommend The Duct Cleaning Specialists to anyone.

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Company Response

Hi Andrei,
Thank you for taking time to provide a review. As you know, I try to provide as much detail and explanation of the job, tools & equipment, and other helpful Indoor Air Quality information. Thanks again for the review, and for leaving out the part where I had locked my keys in the truck and had to wait around for a half hour while my spare key arrived. Thanks again, and if I can be of assistance in the future, please give me a call. Take care.

pele32 in Richmond Hill
pele32 in Richmond Hill
1 review Richmond Hill, ON
10/10

Duct cleaning

Just wanted to drop a few words of praise for the work that Paul did cleaning my ductwork.
He arrive on time, was tidy as promise, had no hidden fees or unknown surprises and did the work in the time it he said he would.
He even took the time to show me the process, answered my questions and left the place clean.
I would definetely recommen Paul Hannah and the Duct Cleaning Specialist to anyone looking for the same results.
All the best.

Roger from Richmond Hill

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Company Response

Hey Roger, hope all is well. Thanks for writing the review. Its appreciated as it helps to provide other customers that piece of mind knowing they can rely on a certain contractor. Nowadays, there about 40-50 "duct cleaning" companies that have popped up in the past year. Unfortuantly, about 85% of them have no clue what there doing, so customers have to really do research, to get the job done properly. If I can be of any assistance with new filters, humidfier pads, or maintenance, please give me a call. Thank you for your business, and please keep me in mind for your next duct cleaning in a couple years.

Mark (Downtown)
Mark (Downtown)
1 review Toronto, ON

First Review

10/10

Duct Cleaning

I am very happy I hired The Duct Cleaning Specialists and would recommend them to clean your ducts.

Their price was very competitive but what impressed me most was the awesome service and level of professionalism they provided. Paul explained in detail what they would do and how long it would take, with great accuracy. They were very professional in always taking their shoes off while walking through our house and spent the extra time to clean-up after they were finished. They actually left our home cleaner then it was before they arrived. Paul was also kind enough to show me his truck and the modern equipment necessary to clean our ducts. He also provided me some photos of how our ducts looked after being cleaned.

Great price and excellent service! I would definitely recommend The Duct Cleaning Specialists.

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Company Response

Hey Mark, thank you for doing the review. As you know first hand, I beleive it is very important to inform the customer about the job, equipment, and information about there system, so they can do the proper maintenance required, which will prolong the life of the equipment, and reduce any costly system repairs. If there is anything else I can help you with, such as cleaning your bathroom exhausts and dryer exhaust (hint-hint) please give me a call. Thanks again for the review, and I hope to have you as a customer in a couple years time.
Paul

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Duct Cleaning Specialists

THANK YOU for considering us as your potential Duct Cleaning Contractor. VISIT US ONLINE FOR MORE INFORMATION ON OUR COMPANY & PRICING We are members of the NATIONAL AIR DUCT CLEANERS ASSOCIATION. Every technician has received NADCA Certification as an Air System Cleaning Specialists (ASCS) or Ventilation Maintenance Technician (VMT). ...
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