Since we were having a problem with our new clothes dryer not working properly due to a clogged vent, Paul came over to determine what work had to be done. After looking in the attic and at the vent hood from the street, he informed me the vent hood was too small for a dryer and we would be wasting our money to clean the vent before first replacing the hood with a larger one. He showed me a photo of a hood that he recommended I pass onto our roofer. If replacing the hood didn't fix the problem, or if the roofer saw lint in the vent, only then should I call him to clean the duct.
A few weeks later Paul and his assistant arrived on schedule to clean our ducts, including the dryer duct. Not only did he clean the dryer duct, but he also replaced the flexible duct and tested the flow from the dryer to ensure that our problem was fixed. He meticulously cleaned our bathroom vent, including the fan blades. He started to clean our HVAC ducts, but determined that they weren't dirty enough to warrant a cleaning at this time. He offered me the option to clean the HVAC ducts anyway, or to reduce the price to the cost of cleaning just the exit vents.
I was planning to replace our air filter after the cleaning, and Paul took the initiative to measure the filter I had bought and informed me that it was a fraction too big for my furnace so I should exchange it for one of the right size.
I had told Paul about a problem we were having with low air flow in our dining room, and he pointed out a broken damper which was likely the source of the problem. He said that my HVAC contractor could replace the damper when they came for their annual maintenance.
As you can see from this report, over and over again The Duct Cleaning Specialists went above and beyond just cleaning our ducts. Add to that Paul and his assistant were very friendly and left our house as clean as they found it. Finally, Paul saved us money by not doing work that wasn't required, and by giving me advice about my filter before I opened it, so I could exchange it.
I will be using The Duct Cleaning Specialists again to clean our ducts.
- Company Response
Thanks for sharing about your experience with us. Glad you were happy with the work we performed. We look forward to being of service again in the future. Have a great day. ~Paul