Town Square Homes

We had purchased an unfinished townhouse in Toronto that was to be completed by Townsquare Homes (TSH). From the beginning, we were very frustrated with the experience as a whole. We were offered finishes that contradicted the purchase agreement. Only when we specifically called this out did the builder actually offer to provide what we asked for. We did, however, miss a number of things during the finish selection as there was no explanation by the builder as to how the finishes were different. And when I called out a few items, I was told that what was installed is "higher quality" than what the finish should be. For example, I received pine stairs in the basement and was told these are better and more durable than the oak we should have received.

Many times the builder bragged to me how he made "custom" and "luxury" homes... and so I was expecting the workmanship and professionalism to be top notch. Quite the opposite in fact. During the PDI process, I had pointed out a number of deficiencies and the builder told me this was the level of quality I should expect because I was receiving a "mass-built" home. There were only THREE units being finished by these guys... and there were many many occasions where I would have appreciated a call or email indicating that he was planning to install something as standard, but it could be done better if I wanted to pitch in a little extra money. I had even mentioned this to the builder but he never took me up on it.

The tipping point for me was after taking possession of the unit, I had gone in and installed craft paper to protect the hardwood flooring (which was done fairly poorly I may add). I did this as the builder requested access to the unit the next day to complete some minor touch-ups. When I returned home late in the evening I found the protective paper removed, the floors damaged where the paper was installed, and the unit left completely open for anyone from the street to just walk right in.

I tried to contact the builder but had not received a reply, call-back, or apology regarding this.

It is my opinion that these guys are only in it for the money... they have zero passion for what they do and are not really interested in making the home-owners happy. If I ever wanted a custom built home, I would never dream of going with this company. Do yourself a favor and read the reviews here, they speak for themselves (I have used this site to get a lot of work done in the past and the people that I contacted with rave-reviews are EXCELLENT).