Agility Moving & Storage Ltd.

Moving & Storage
48 Lavender Rd Toronto ON M6N
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Moving & Storage
Agility Moving & Storage Ltd.
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82%

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Reviews by rating (past 12 months)

Reviews for Agility Moving & Storage Ltd.

Average customer rating:
9.8 10 (65 reviews)

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Kirsten2
Kirsten2
1 review Toronto, ON
10/10

Moving Services

This is the second time I have used Agility for moving and just like the first time, this move went perfectly. I moved from Grimsby back to Toronto. They took apart what was needed and wrapped up all of the furniture and protected my floors with red carpets....red carpets, I felt like royalty lol. But seriously, there were no damages and the bill came up to what was estimated. I would only use Agility for my moving project and have and will again recommend them to anyone who is moving.

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Company Response

thank you for taking the time to write this fantastic review, and we are happy that we were able to perform to your expectations. Feel free to contact us in the future for your moving and storage needs

J.K.
J.K.
7 reviews Toronto, ON

First Review

10/10

moving and storage

Excellent service from start to finish. All staff from office to actual crew on site were professional, courteous, and knowledgeable. They moved my daughter's belongings from University to storage with care and efficiency. Friendly staff, I would highly recommend this company and plan on using them again in the near future. It was a pleasure.
September 1, 2016. Just used this company again to move same daughter to a Condo. Excellent service from start to finish, very efficiently done, a pleasure! Price came in exactly as quoted. Items from storage had been kept in tip top condition. Continue to highly recommend this company for storage and moving. Thank you.

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Company Response

Thank you for the repeat business, we are happy that we were able to meet your expectations on both moves. Please feel free to contact us should you require any help in the future.
Agility Moving

nelson32548 from Toronto
nelson32548 from Toronto
1 review , SK
10/10

Moving

This is the second time that I have taken service from Agility van lines. I was very happy with their previous service. This time I'm even happier. They have kept their commitment with regards to improving their service. The customer support has certainly improved a lot. I noticed that they have got new improvised techniques of moving heavy objects. Carry on the work guys. I'm really glad to have such a reliable moving solution provider within my reach. Be sure to get another call anytime soon.

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Company Response

Thank you for being such a loyal customer, and we are happy that we were able to meet your expectations for a second time. Please feel free to contact us for any future moving or storage needs
Agility Moving

mairi_babb from Toronto
mairi_babb from Toronto
4 reviews Toronto, ON
10/10

In-town move

The company was fantastic from start to finish. Clear, effective communication prior to our move and incredible care and efficiency on the big day. Our three movers were so speedy despite it being one of the hottest days of the summer. They were punctual and worked hard to keep us on budget and schedule. I would use them again in a second.

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Company Response

Thank you very much for taking the time to review our services, we are happy that we met your expectations. please feel free to call us should you require any help in the future.
Agility Moving

Patricia  from Toronto
Patricia from Toronto
1 review Toronto, ON
5/10

Moving

Unfortunately, unlike the other reviewers, I had a mediocre experience with the movers. While the movers were polite and friendly and the cost was reasonable (not low, but not high either), I likely wouldn't recommend them in the future. During our consult, we were upsold into hiring 3 movers instead of 2 movers with the idea it would be faster. However, I found the 3rd mover many times, wasn't fully working so I would probably recommend sticking with 2. Also, during the move, I found one of the movers was smoking in the truck next to our furniture which I thought was a bit unprofessional. The last thing was that the movers also showed up at the wrong time. We had received confirmation of our time slot and the movers showed up over an hour early. Luckily, we were at the apartment and were ready for them. While I felt that they did finish in a reasonable time, I likely wouldn't recommend these movers in the future.

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Company Response

Hello Patricia, David here from Agility Moving & Storage Ltd.
I am the bookings agent that took care of your job and booked you in, I am also the office manager and in charge of enforcing company policy.
First I would like to thank you for leaving a truthful review of your experience, and I also would like to apologize to you as you found our services mediocre. We strive to make sure that all of our clients have a wonderful and positive experience when they use our company. Of course, when we receive positive, negative or neutral reviews, we use the information conveyed by our customers to make our services better, so once again thank you for leaving this truthful review.
I would like to address a few of the comments that you made in your review. We do not "upsell" here at Agility as we do not make a profit on the third man in the 3 man option. We always recommend 3 men whenever there is a move where elevators are used. This is for 2 reasons, first it makes for a faster flow of content which lessens the overall time that we take to load and unload the truck than if 2 men would have been hired. Being a by the hour company, the less time we are at you location, the cheaper the overall move is. Secondly, the third man stands guard when the other crew members are upstairs preparing and bringing items down to the truck / moving area. It is very important that someone be at the truck at all time on jobs that have an elevator as a point of access as we want to ensure that no one removes any of your belongings from the truck while the crew is up in your unit. This may be why you thought he was not working, although the staff member should have be protecting items already in the truck and also preparing pads and equipment for the other crew members when they return to the truck.
The most disturbing comment that you made was that of our crew man who was smoking in the truck. I would like to inform you that this is a serious breech of company policy for several reasons. Some of those being fire hazard, burn and damage potential to a customers items, the unpleasant smell of smoke which has the potential to linger on a customers items, potential allergy risk to customers, and health & safety concerns to our employees. This policy is strictly enforced and is one of the only policies, that if breached, demand immediate dismissal of the employee. We ask that if our employees wish to smoke, they do that a far distance away from the truck and pick up their refuse when finished. After a in-depth investigation conducted by myself and the company's president, we did in fact find that a member of your crew was smoking in the box of the truck, therefore was in breech of company policy. He has since been dismissed from our company, and we held a training course for all of our workers to ensure that this breech of policy never happens again. I wish to sincerely apologize for this breech of policy which was, I am sure, very disturbing to you and your family.
I hope that in the future, we can still be of help to you for any moving and storage needs that you may have however I fully understand, that if based on this experience, you do not wish to contact us.
Please once again accept my apologies for you mediocre experience with our services.
Warm Regards, David

Kirsten  from Grimsby
Kirsten from Grimsby
1 review Grimsby, ON
10/10

Moving

Agility Moving really is top notch. From booking to the day of the move they made it simple and stress free. The crew showed up on time and treated my belongings as if they were their own. Runners were put on the floors, the furniture was wrapped and handled with care and the guys were a pleasure to deal with. The entire crew was polite, efficient, and prepared for the day ahead. They even went so far as to reassemble pieces that had been taken apart at my new place! I have and will continue to reccomend this company to anyone that asks.

Thank you Agility Moving & Storage for making moving day fast and easy!

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Company Response

Hello Kirsten, Thank you for leaving this wonderful review of our services. We are all happy to hear the we met and surpassed your expectations. Agility Moving

Dan de Figueiredo from Toronto
Dan de Figueiredo from Toronto
1 review Toronto, ON
10/10

Moving

This was the second time I used this company for moving. The guys are polite, had-working and efficient. There is never a complaint. They arrived on time and finished the job quicker than estimated. There was absolutely no damage. Highly recommended!

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Company Response

Thank you for the repeat business Dan! And thank you for this review. In the future, if you require a mover, we are only a phone call away. Agility Moving

Elliot from Concord
Elliot from Concord
2 reviews Concord, ON
10/10

Office Moving

We had to move offices under a very tight time frame without disrupting our operations too much. David's team arrive on time and were the most pleasant team I've worked with in a long time. We had lots of annoying little boxes that needed moving along with some massive pieces of furniture. Two and half truckloads later it was done. Nothing broken. No damage. Just a happy customer.

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Company Response

Thank you very much for taking the time to write a review of our services. We are pleased to hear that you were satisfied with the level of service that we provided. If in the future you require our services, please feel free to call. Agility Moving

Kate S. from Stratford
Kate S. from Stratford
1 review Stratford, ON
10/10

Move out of Toronto

I had used Agility on my previous move. Best experience moving ever! Great, efficient crew, friendly and helpful. Needed very little guidance, did some disassembly when needed. Everything expertly protected and packed. Same experience when I used them this time for my move out of Toronto. Best movers I've ever used.

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Company Response

Thank you for your review Kate, and thank you for the repeat business! We are happy that you are still impressed with our services. In the future if you require moving or storage, we will be happy to help you.
Agility Moving

Lee from Toronto
Lee from Toronto
1 review Toronto, ON
10/10

Move from condo to house

We originally chose Agility for our move from a one-bedroom condo to a four-bedroom house because they were the quickest to respond to our request for a quote, and their quote came in lower than anyone else's. Dave was great at getting back to us with answers to any questions we had. And, once we saw them in action, we were happy about our choice. Richard, Al, and Joe were quick, professional, and friendly - they kept their good humour the entire time, even moving a heavy pull out couch up three stories. Not one thing was damaged or broken. They were a pleasure to work with, and did a great job. We have since recommended them to friends and colleagues, and will continue to do so.

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Company Response

Thank you for taking the time to leave this fantastic review Lee from Toronto! We always put customer service and professionalism at the forefront of our moving services, and are happy that you noticed. In the future should you have any moving or storage needs, please feel free to call us, we would be more than happy to help.
Agility Moving

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Agility Moving & Storage Ltd.

At AGILITY MOVING & STORAGE we provide a pleasant moving experience with a focus on customer service at a very reasonable price. We are fully insured (transportation, WSIB and cargo) and provide up to 2 million dollars in coverage. Don't be fooled by movers with only transportation insurance! ! We ...
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