Thought I had done all the right things, interviewed, got quotes, checked licenses and references and checked for general postings on the internet but found no red flags. Contract was signed and “work” started. Do not assume just because you sign a contract with a company that you are safe. The contract is only as good as the person that signs it. Unfortunately the timelines for performance and promised work hours did not happen. Little work done before “head office” needed more money. Did damage to house by ripping off part of the roof and did a partial excavation which was starting to collapse on the border with our neighbor. I finally had the site examined by an engineer and an assessment done for the value of the work done, which after 2 months on site was negligible. This company then did not respond to e-mails, registered mail, and a letter from a lawyer and they have blocked our telephone number [they were very poor at returning telephone calls even before our problems!]. I am now trying to have the Ministry of Consumer Affairs, Consumer Protection Branch investigate their operations. [FYI the Ministry can be contacted at 416-326-8800 or 1-800-889-9768 if you want to file your complaints!!] If enough people complain to the Ministry then they will do something about this company and this individual. It has also been suggested that the issue can be taken to the courts (Small Claims for up to $25,000). Go to your Member of Provincial Parliament and see how they can help you. Go to the City of Hamilton, where their office is located, and lodge a complaint with Building Inspections Phone.905 546-2424 or fax in the complaint 905 546-2764. Go to all the sites where they promote their business, such as Handycanadian.com, Homestars.com and write a Review & state your experiences. Get as much information out to the public and make it difficult for them to do “business”. I will make it very difficult for them to operate ONGOING! I suggest others who have been taken advantage by this individual and company do the same.