I should not be using this review space to denigrate another company as much as to praise A&A, but I must do so in order to give context to the review. Two years ago we had our front steps re-done in Banas concrete slabs by a company called Image Enhanced and the job they did was positively awful. After one year, mortar cracks appeared and some stone treads popped off. They repaired a couple of steps but after a second year, more treads had popped off and side slabs had fallen off and the whole job needed to be repaired. That's where A&A came in.
I learned of A&A right here on Homestars and and from my first interactions with Greg I knew I was dealing with a very different kind of company. One where the people not only knew what they were talking about, but ones who cared about the quality of work they were going to leave behind.
When I met Mike and his wife April I was even more impressed. Mike was a perfectionist in all the right ways. Mike and April were friendly, personable, easy to like and get along with, but most importantly Mike just inspired me with confidence that I never had working with the previous company. And no wonder - he pointed out all of the things that had been done poorly (most of which were visible to the eye anyway) but also technically why he felt the previous job had gone so wrong. He explained what he was going to do differently and why, and why I would be the beneficiary of a superior project. Unfortunately, as he pried up old steps he found more wrong than had met the eye initially and so we agreed with Greg to increase the scope of the job. In the end we agreed to an almost complete redo of the shoddy work of the previous company.
But the end result is like night and day. It pains me that I have had to pay twice to get what I should have gotten in the first place, but in many ways it pains me more that I did not learn of, and use, A&A in the first place. I am confident that the project would have been done right the first time and I am confident that in the unlikely case that any repairs are needed in the future that Andy and Greg and A&A will stand behind their warranty rather than hide behind some technicalities the way my previous contractor did.
I would use A&A again without hesitation, and recommend them heartily. Special thanks to Mike for persisting through wet and cold weather and for making sure that no corners were cut. The man is a craftsman who takes great pride in his workmanship, and I say that in the most appreciative way and with kudos and respect.
- Company Response
Thanks Mike!! Wow. That's a hell of a review! Gave me goosebumps. It's very rewarding to get this kind of feedback. Really validates our efforts to get and keep our standards as high as possible. --Andy