My work details are as follows: I had recently purchased home that needed a door in the kitchen to be removed and replaced with a window; a bay window removed and sliding door put in its place; chimney (base) repair.
I researched a few other companies before deciding to request a quote from A&A Masonry. I spoke with David V. over the phone and scheduled an appointment. David is a great salesman. He was friendly; built rapport quickly; was easy to talk with on a personal level.
When it came to the scope of work he gave me the full suite (most expensive) of options and allowed me to choose what I prioritized as important to determine our scope of work. Most importantly when it came down to pricing he was transparent b/c I had no idea how expensive masonry work was until we started this exercise.
Once the scope of work was completed and dates were set I communicated with Andy via email and over the phone. The renovations at the home took longer than expected and each time I postponed our work start he was patient and understanding.
Finally, once the start date rolled around I met the installer. His Name is Dwight S. At first I hoped that one of the A&A's was going to be doing the work on the home but after seeing Dwight's attention to detail and his work I knew I was in good hands. Dwight worked through some tough fall conditions and still was able to deliver exceptional results. As an added layer of complexity; I was doing the framing and knock outs myself and had the window installers on-site as well. Dwight was able to work well with all the different crews which; with the wrong people can add tension and friction, however, thankfully this was never the case.
I highly recommend the whole team at A&A (including Libby who handled payment) and specifically those mentioned here. I hope this review helps.
- Company Response
Thanks Shawn! I will pass this on to the team. --Andy