A Helpful Handyman Ltd. Renovation & Repair Contractor

Formerly A Helpful Handyman Maintenance Services
Handyman Services
Abbotsford BC V3G2C9
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HomeStars  >  Handyman Services in Abbotsford  >  A Helpful Handyman Ltd. Renovation & Repair Contractor
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55%

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Reviews by rating (past 12 months)

Reviews for A Helpful Handyman Ltd. Renovation & Repair Contractor

Average customer rating:
8.6 10 (7 reviews)

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ashleigh in Surrey
ashleigh in Surrey
2 reviews Surrey, BC
0/10

Flooring

I had them come out to fix our floors and remove a hump in it and they ended up making it worse. they sent a drywaller, who botched the job and cost be 2200 to fix when I had professionals come in to repair the damage.

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Company Response

The customer in question called us in a panic after working hrs and said she desperately needed someone to repair her floor as someone would be coming in the next day to install laminate flooring for her.
I asked one of our employees who was headed home for the night to go and see if we could do the repair. It was a 30 min drive to customers home.
He arrived at customers home at approx 5:30 P.M. The concrete floor needed to be leveled. Ryan jack hammered concrete down, prepped the floor and installed a self leveling flooring compound that is mixed with water, poured onto the concrete floor and left to self level and harden. The employee feathered the edges smooth, informed the customer prior to his leaving that she needed to keep her pets (which were roaming around) and people off of the repaired area for at least 2 to3 hrs till the mixture hardened

The customer called 30 to 45 minutes later and said that something did not look right and to send someone to fix it.

I called our employee and he said there was nothing wrong with the repair when he left. Ryan has repaired and leveled many floors in the past with no issues. His main trade is Drywall but is skilled in many other areas as well. Hence why we call our company A Helpful Handyman Ltd. I asked Ryan to go back and see what the issue was. Ryan arrived at her home approx 30 minutes later and called me right away. Ryan informed me that the customers cats had walked all over the half set floor leveling compound causing it to be uneven etc.
Ryan tried to repair the concrete leveling compound, but it had set too much. When he tried troweling the area it just made the compound heave, causing more issues. Ryan and I both informed the customer that we could not repair the damage caused by her pets tonite. The hardware stores were all closed and we had no means of acquiring more floor leveling compound etc. We suggested leaving it to harden and then we could come back the next morning to grind and patch it smooth again at her cost. We felt that this would be the quickest, least expensive way to repair the damage.
We never heard from the customer again, she paid us in full without being told of her complaint that she stated in her review.
AHH guarantees all workmanship up to 5 years. If we had done a poor job we would fix it. We have an A+ rating with the BBB for a reason.

AHH does not understand how we can be held responsible for the actions of pets. We tried to repair the damage but could not,. AHH informed the customer that we could come back and repair the damage, but it would be at her cost, and all she had to do was call the office to let us know. She never did, but instead wrote a review we feel is absolutely incorrect.

In short, the customer called with 0 notice, we did the repairs properly, her pets damaged the repair and AHH is accused of poor workmanship.

AHH only charged her approx $500.00 for an after hrs emergency repair, to which $150.00 was for supplies and feels it is unlikely it would have costed anymore than a few hundred dollars to repair the damage caused by her pets.

AHH takes customer satisfaction very seriously and would have worked diligently to try and resolve this issue. We feel this is one reason why we have an A+ rating with the BBB.

T Gilmore
T Gilmore
1 review Abbotsford, BC
10/10

Done on time and under budget

I was really impressed with the workers at A Helpful Handyman. They were on time and gave me suggestions that saved me a bunch of money. I'm so glad I called and would be happy to refer them to anyone.

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T Howell
T Howell
1 review Surrey, BC
10/10

Drywall and install under counter lighting

I love this company! They were in my budget and did a fantastic job. I loved that they used the little bootie covers if they just had to step in and step out! They cleaned up the work areas nicely and did a fantastic job. I'll definately be calling back.

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L Spanks
L Spanks
1 review Abbotsford, BC
10/10

Repaired chimney's and overhangs throughout our condo complex & fixed our ceilings

I have found that "A Helpful Handyman's" services are professionally done with excellent workmanship. This company's immediate response to any concerns is second to none. Your employee's have been prompt and courteous
at all times.

It is a pleasure to deal with a company who takes the term "customer service" seriously, and backs it up with action.

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D. Tarling
D. Tarling
1 review Abbotsford, BC
10/10

Fixed Soffit

Very good service and friendly staff! Overall I am satisfied and would use your company again as well as recommend "A Helpful Handyman" to other people. Thank you for your time and effort.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A Helpful Handyman Ltd. Renovation & Repair Contractor

A Helpful Handyman Ltd. A+ BBB RATING! Labour warranty of up to 5 years. Courteous, professional staff members that answer your phone calls, emails, or texts. Services range from small handyman jobs to complete renovations. Free Estimates Call 778-808-7442
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