My review is geared more toward the aftercare service of Can Do Fence & Deck. I had my second floor deck built by this company a few years ago. Since then I ran into some issues with post heaving. I reached out to the company to see what options I would have to correct the issue. I was very surprised by how quickly I got a reply from Alon, and by how serious he took my concerns about the deck. He made me feel like getting my deck back into a safe and reliable condition was top priority for him and had a crew out to repair it in a very reasonable time frame. I was very impressed!
- Approximate cost of services:
- $0.00
- Company Response
Thanks for posting your experience... We do care about each and every one of our customers and where fair and feasible we do whatever we can to assist.
The warranty specifically covers heaving or leaning of posts be it for Fences or Decks and although a rare occurrence - moisture levels, weeping tile installed after the fact or landscaping and other work can cause water to build up under the concrete which can in turn freeze and cause heaving.
It is important to keep areas around posts free from below ground drainage lines to ensure this does not occur.
It is a priority for us to take care of our customers and although timing not always as quick as we would like, when we commit to something it will get done !
From our whole dedicated Team at CAN DO Fence & Deck ... Thank you for putting your trust in us and glad we did not let you down.
Respectfully,
_________________
Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com