Urban Piping Ltd.

I had my existing hot water tank removed and a new one put in. When I called the company for info, Graham was completely honest and up-front about everything. I even asked about a competitor and he spoke highly of the competitor. I wanted an experienced installer and he even offered to come and do the installation himself (he's the owner of the company) if I wanted that after he told me his number of years of experience and knew I was hesitant to have a junior installer. I called back a few days later after deciding to go with Urban Piping. Graham booked in an individual he had personally trained so he knew his competency level. Day-of, both Graham and the installer showed up. The installer did the work and Graham was doing QA/QC type checking and helping as-needed. The work was done quickly. Both were very professional. I gave 4 stores instead of 5 because (a) there was mud on the floor of my mechanical room after the replacement and it wasn't there prior to; the mess made wasn't cleaned (b) The vent on the relief valve was installed too close to the drain that I wouldn't be able to thread a hose to the drain. I pointed it out to Graham and he adjusted it, but I wouldn't have had the strength to adjust it myself if I noticed it after they left (c) The cold water valve was left in the off position. They left and I turned on some taps to the hot water setting to check things out and no water ran. I realized they had left the valve in the off position, so the tank wasn't filling. Those things aside, I would recommend them for their honesty on pricing and the products they offer, for the fact they do not use apprentices but only graduated, fully trained individuals, they do not speak poorly of competitors, they take the time you need on the phone to answer any questions you have up-front so you feel confident with your choice, and because they do not charge a call-out fee for hot water tank installation. I'd use this company again for sure.