Poor Workmanship and Lack of After-sales Services
Richmond Hill
Have my house roof completely re-shingled some 6 years ago. Water started to leak through into the house a few weeks back during heavy rain storms. Called Feng and left a message a number of times for him to come and diagnose/fix the problem. He didn't bother to call me back at all. On my 3rd try, I managed to get hold of, and speak to Feng, the owner. He promised to show up the next day. He never did. Wing Hing simply failed to honour its 10 years written warranty. The leak is an emergency to us, and the company does not care a bit about the damages caused. Very disappointed. Beware ! Avoid hiring this company if at all possible.
- Approximate cost of services:
- $4,200.00
- What could this company do to improve their services?
- Need to do a better job during the installation process, e.g. caulking around the air vents and flashing; putting the minimum number of nails on each shingle as per regulation etc. In short, this company is not taking good care of its customers by cutting corners and not doing a proper job. Most important of all, there is a complete lack of after-sales services !
- Any advice to offer fellow homeowners facing a similar project?
- Beware of hiring Wing Hing Professional Roofing Company for any of your roofing projects. Get at least 3 or more other reputable companies to secure an equitable quote. Look at reviews on HomeStars and other rating websites. Check complaints lodged with BBB or Ministry of Consumers and Corporate Affairs.
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