Pritchard's ClimateCare

Fabulous company. I cannot speak too highly of them. Eric, their advance guy, was extremely knowledgeable, thorough, and honest. He spent a long time reviewing my existing heating system, assessing how the heat pump would integrate with my furnace, ducts, outdoor space, etc. He then spent as long as I needed to understand the options available.

The install itself was incredibly smooth and trouble free.

My subsequent call to the company over a minor point was fielded with good humour and kindness. Every effort was made to obtain the necessary information to answer my query,

These guys are great. You should put them at the very top of your list if you are researching HVAC options

Polite call in and extremely quick appt. Time.
Jon- was respectful and polite, explained things well and showed me the part that needed replacing. He offered me suggestions on more efficient heating and cooling ideas. Thank you!!

Jon came to our house and thoroughly checked the entire system. He was very knowledgeable, friendly, and professional. Jon spent time explaining the system and making adjustments and recommendations where necessary. We will definitely use Pritchards again for all of our HVAC needs.

We have had Pritcharda service our furnace since we moved into this house and always been very pleased. This week Tim and Josh installed a new furnace and once again it was an excellent job.

Hired Pritchards for over 20 years. They consistently meet and exceed my expectations. Always professional, on time, reliable, honest and high commitment to customer care taking time to explain issues and preventative measures. Jon is exceptional and client service focused.

Jon, is a friendly and kind, person with excellent technical skills, but above all of that his customer service is next level. I highly recommend this gentleman be a leader/trainer in this regard.

If I have the option I will be requesting him moving forward.

Thank you so much Jon. It was lovely to meet you.

Be well and take care,

Jan

Jon did a great job doing the maintenance on our furnace, very friendly and professional.

Nathan was fantastic, he arrived a in the specified time frame. He was very professional and made me feel very comfortable. He answered all my questions and was very friendly. We have been using Pritchard for many years and would recommend them to everyone. Thanks Nathan

We are WCM member. Nathan was on time, friendly and did an excellent job. Efficient,

Our serviceman was Jonathan. Have had him service equipment in our previous home, and I requested him personally to check out HVAC in our new location. As other reviewers noted, he is very knowledgeable and thorough in explaining how things function, and why a piece of equipment may need replacing. I recommend Pritchard's Climate Care for this type of service.
Don P.