A Plus has been doing our servicing, so when we needed our boiler exhaust moved, we hired them to come and do the job. They were prompt in coming to quote and do the work. In my initial review, I had noted that we weren’t satisfied with the workmanship. As soon as this became known to the company, they reached out to us to rectify any issues and concerns. Another visit was scheduled four days later, they fixed the previous work, and even took before and after pictures. Incredible professionalism. Thank you! We are very happy.
- Approximate cost of services:
- Company Response
Hi Anonymous/Private User,
I wanted to apologize for your experience. If you or any other customer ever feel unsatisfied with our workmanship, it's important to call or email us immediately. We take quality control and poor workmanship very seriously. Unfortunately, moving/routing existing boiler vents and pipes can be very difficult as we sometimes deal with deficiency's left to us by installers or older homes that sometimes do not give installers the freedom to route pipes cleanly while at the same time making sure your home is safe and all Ontario building code is met. However a messy job and poor workmanship is NEVER acceptable. If you can kindly email our installation manager, Steven, email@example.com, or just give us a call at 416-213-0303 we can schedule a time to go through these issues and make sure you are 100% satisfied with our service.
Similarly, we had faced an issue for a customer in Toronto that wanted their boiler exhaust re-routed shorter and under a window as it was a bit of an eyesore to them, but the challenge was that the exhaust would then break Ontario Building code so we could not do it despite it would have been a better looking option. These are some of the challenges we face as contractors and I hope you understand.
Further, we welcome customers to watch us work if they would like however you should never feel the need to have too. Again, I am sorry for your experience and I hope that we can only learn and continuously improve from your feedback. Your name has not been attached to this review so it is difficult to pull up your file and study it more in depth, so kindly contact us anytime to resolve these issues, we will never ask you to take down this review, we just want to make sure you are happy and in the end we can have the technician responsible improve and realize his mistakes!
Customer Experience Manager
A Plus Air Systems