My Trane furnace was installed by this company situated in Etobicoke in April 2016. Last October 2017 a flame sensor was replaced for a cost of $107 labor included. On Oct. 13, 2018 we had no heat. A technician determined that the vent motor was faulty. Provided me with a temporary fix. Cost $141. Called this company on Oct. 15 and was advised that it would cost an additional $180 to install the motor which is under warranty. I asked why that was not done on Oct.13. Advised that they would need to pick it up as they do not carry them. Understandable but why could the technician not pick it on Oct. 13 and then install the motor at that time. I would have gladly paid $180 at that time. What a money grab!
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- Company Response
I'm really sorry to hear about your experience, and thank you so much for taking out the time to give us valuable feedback. Unfortunately, parts do go faulty sometimes and our servicemen must place an order with the manufacturer or pickup speciality parts from suppliers who are not always open during after-hour no-heat calls. Since the time of your review, we have been working with our manufacturers, suppliers, and office staff to make sure that a problem like this never happens again. Most of our no-heat service calls are fixed the same day/night in one visit, sorry to hear about this special case. We are always looking for ways to improve so your review is very important to us. Please do not hesitate to give us a call and just further give us details on your experience, 416-213-0303.
A Plus Air Systems