Had an appointment at 10:00am, was told it will take up to 6 hours so I booked the day off for Leo (the Owner) to come and spray my shower surround. 20 minutes before, Leo called and cancelled on me because something better came up. He sends two other guys that show up at 5. Waste of a vacation day.
Quality of Work:
One word – Garbage. Looks like I sprayed painted it myself.
They charged $500 just for the surround. They were to remove they old caulking as it was cracking (and Leo said it is standard practice for them to remove and replace the old caulking) – they just sprayed over it, and now the paint is cracking. They completely missed the tile that extends down to the floor. Their website states it will last ten years, when he left he said it should be good up to 2 years.
I called Leo shortly after to advise him of the poor quality work. He said he would send them back. It’s been two weeks and he ignores my calls and texts.
If you are considering spraying your shower or bathtub, I would advise to use another company. In the long run your are best to pay and have it re tiled. Re-tiling will last decades, this band-aid type solution will need to be maintained and can end up costing you more than having it re-tiled.
- Approximate cost of services:
- $500.00
- Company Response
99.9 % of the times we keep our customers happy, that 0.1 % includes you in there. I told you we will come, just a matter of time, but you totally have no manner and got extremely rude. We are professionals we don't accept rudeness. In fact I was working on it, but I guess your patience failed you too soon, it was only one week since you told me about the issue and I told you end of next week we will come and take care of it. Less than 1 week past, you text me saying lots of rude things and a review here. IT WAS CRYSTAL CLEAR TO ME, THAT I WAS GOING TO GET THEM BACK IN THERE OR MYSELF I WAS GOING TO COME. BUT WHEN YOU GET RUDE AND BAD ATTITUDE, NO WAY IN HELL WILL WE BE RETURNING TO YOUR DOOR PERIOD IT IS.