Every major rainfall brought water into our cellar, so we contacted [name removed - ed]s Peerless Construction Group upon referral by a friend.
We signed a contract with Peerless for installation of weeping tile and membrane on our exterior wall, and made an appointment for work to start on a Friday.
Wayne sent his crew on Thursday instead, claiming it was going to rain the next day and wanted to start right away. Despite the inconvenience to ourselves and our neighbours (whom we share a driveway with), we were unfailingly polite and accommodating of the surprise timing.
That was a minor annoyance, but the worse was yet to come.
The crew began excavation and found that our wall had no footing (common in 80+ year old houses in Toronto). Although they claim to have "over 50 years of experience," Wayne called me to say he was pulling out of the job because they have "never seen anything like this before," and that his crew would be "out of there." We accepted his explanation that he couldn't do the work without a footing, but made it clear that he had to fill in the hole, which we would pay $500 for his crew to do.
When we got home from work that evening, the 3-foot deep hole was still there, a huge pile of dirt was sitting in the middle of our driveway, and asphalt was everywhere. Peerless just packed up and left. Worse yet, there was heavy rainfall and now we had a huge cavity full of rainwater against our foundation. What had begun as a small leak in the basement became a flood because of Peerless' recklessness and disregard for their work and customers.
We called Wayne immediately to ask his crew to come out and fill the hole as soon as possible. Instead of apologizing or offering an explanation, he became belligerent, insulting and sarcastic.
In the end, we filled the hole ourselves, and are now working with another company to waterproof our basement.
But don't take my word for it. Check out how Peerless and Wayne Gould does business: http://whocallsme.com/Phone-Number.aspx/4162010704