Mandarin Heating & Cooling Inc.

Heating & Air Conditioning
9 Craigton Dr Toronto ON M1L 2N5
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Heating & Air Conditioning
Mandarin Heating & Cooling Inc.
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88%

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Reviews by rating (past 12 months)
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Reviews for Mandarin Heating & Cooling Inc.

Average customer rating:
9.5 10 (66 reviews)

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amytrinhsu
amytrinhsu
12 reviews Toronto, ON

First Review

10/10

Furnace repair and water heater Replacement ,

Really happy I found Mandarin Heating & Cooling inc on this website Homestar , Brian price was reasonable and his team are exellent , He has done three Furnace job and water tank AC , Highly recommended ,

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Peter in Toronto
Peter in Toronto
2 reviews Mississauga, ON

First Review

0/10

Bad service, rebate never give, does not reply phone calls

Had Brian install HVAC in my house at the end of April 2018, install was done ok, workmen left a small mess outside where brick was broken to install pipes, but that was ok, I cleaned it up. Brian had told me I would get max rebate for approx $2500 with a higher efficiency installation,

Was told takes about 8 weeks to get the rebate after install, it is now December 2018, still have not got the rebate, my HVAC audit fee cheque was cashed over two months ago .

Called Brian a few times and emailed, sometimes he responded saying wait, there was a delay in processing, but the rebate is on the way, this was in September, it is now December.

Now he does not respond to my calls or emails.

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Company Response

First of all, When Peter contacted me in earlier December, I was out of country because of an family emergency, and I called and texted him right after I came back to Toronto, and I sent him all the information to find out the rebate status and I told Peter that he would get the rebate for sure. Actually the Enbridge Energy Saving rebate is not what we can control, we help customer to get rebate by connecting customer with certified Auditor and Auditor helps customer to get the rebate, sometimes there is a delay on auditor side, but most of time it's because that the paperwork delay between auditor's company and Enbridge, and there is always a delay for them sending out rebate check, so it's very normal that it takes 5-8 months for customer to get rebate check.
I even offered Peter that we can pay him the rebate amount right now, after he gets the rebate then pay us back.

Hanndyy
Hanndyy
6 reviews Toronto, ON
10/10

HVAC install

Had Brian and his team come in to correct some poor work done by other installers. I had Brians team reinstall the furnace and redo some duct work. Would def recommend. My GC even asked for his contact such that he could start working with Brian on his future jobs.

0 of 3 people found this review helpful.
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Company Response

Thank you very much for the nice review and your referral!

Ariella in Toronto
Ariella in Toronto
4 reviews Toronto, ON
10/10

COMPLETE REPLACEMENT OF HVAC SYSTEM

BRIAN’S PRICE WAS REASONABLE FOR THE PROPOSED WORK AND HE OFFERED TO START THE JOB IMMEDIATELY, FITTING MY REQUIREMENTS IN THE CONTEXT OF A COMPLETE RENO. HIS CREW WAS INDEED ONSITE THE SECOND DAY AFTER WE AGREED ON THE SCOPE AND TERMS OF THE JOB AND BROUGHT ALL THE NEW CHATTELS AND MATERIALS AND STARTED SWIFTLY THEIR WORK. THEY COMPLETED ALL INSTALLATIONS ONTIME WITHOUT INTERRUPTIONS.
I FOUND MANDARIN’S CREW QUICK AND EFFICIENT WITH A GOOD ATTITUDE. THEIR TIMELY INSTALLATION ALLOWED OTHER TRADES TO CONTINUE THEIR JOBS SEAMLESSLY.
BRIAN’S WILLINGNESS TO ASSIST WITH ALL MATTERS BEYOND HIS OBLIGATIONS UNDER CONTRACT IMPRESSED ME. HE ALSO EMPLOYS COMPETENT INSTALLERS WITH FRIENDLY DEMEANOR.
BASED ON MY EXPERIENCE I WOULD CERTAINLY RECOMMEND MANDARIN HEATING & COOLING FOR SIMILAR INSTALLATIONS

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Company Response

Hi Ariella, thank you very much for the nice review! We always tried our best to help with our customer's HVAC needs.

Hong in Laval
Hong in Laval
1 review Toronto, ON
0/10

A/C is not working properly

I am not recommend people to hire this company and the builder name " New Oriental Construction " I hire to install anything ,they both are not responsibility for what they did, when they collect the money the will disappears .they Install the A\C in my new build 2 Storey detached house ,it is not cool at all .I turn it on all day , it just come down 2 degree in the summer ,second floor like an oven .I called Brian to come back to fix ,he promises will come to fix this summer but he never come back , he is not answer the phone. he is not the good guy as the other review

1 of 1 people found this review helpful.
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Company Response

We installed the furnace and air conditioner through the builder, customer had a few problems with the general contractor, and we had a problem with the general contractor too, we didn't get paid in full for the job. We tried to ask customer to talk to the general contractor to get problem solved.

Angelo T.
Angelo T.
1 review Whitchurch Stouffville, ON
10/10

AC installation

Very fast and efficient, professional and courteous overall unbelievable work I highly recommend this company.

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Company Response

Hi Angelo, thank you very much for taking time to write the nice review for us!

Joseph Ghafari in Mississauga
Joseph Ghafari in Mississauga
2 reviews Toronto, ON
10/10

furnace

2 years ago i install air condition from Mandarin Heating & Cooling Inc.and it was an outstanding experiences ,and a job well done ,then last week my AC stop working ,so i call Mandarin Heating & Cooling and i spoke to Brian and as always ,he send a team to look what is the problem ,then we found out that is nothing wrong with the AC it's the furnace blower over heating and it was hot and my wife was sick ,so Brian team came to the rescue and did small fix ,until we get the new furnace in the next 2 days ,and with in the next 2 days they show up on time with the new furnace ,so with in 2 hours all done ,and they clean after them self ,i am so happy with this kind of service and quality of work ,i want to thanks team Mandarin Heating & Cooling Inc., and Brian for a job well done ,if you need air condition or furnace you know team Mandarin Heating & Cooling Inc. is the one .

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Company Response

Hi Joseph, Thank you so much for your nice review and for your referral!

10/10

Always Reliable....Better then all the Rest

Our water heater died in the middle of winter and although we had product protect with our 3rd Party Gas Supplier who advised us it would be days before they could provide a temporary solution until they got a replacement unit. There was no way we could wait....so I called Mandarin Heating who I have dealt with in the past with our renovation and unit replacements for all our properties...and Brian made it happen! Only one regret...I should have called him FIRST! He provided me with a new unit and saved the day! Brian and his team is always on point and reliable!

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Company Response

Hi Anita, I really appreciate that you have been one of our long time customer and you are always very nice to me and our guys!

Elana in North york
Elana in North york
14 reviews North York, ON

First Review

10/10

INSTALLING A NEW FURNACE

Our 17 years old furnace in a rental property broke down had to be replaced .Brian contacted us in response to contacting Homestar.
We received a few estimates and Mandarin Heating & Cooling quote was very reasonable and they could do the job the day after. The installers worked fast and completed the job in a few hours, leaving the place clean. Brian, the owner, arranged for us the audit in order to receive the rebate.He is also very pleasant and patient, and answered all the questions.
We recommend this company for the price and fast work.

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Company Response

Hi Elana, Thank you very much for the nice review!

Monika D.
Monika D.
7 reviews Richmond Hill, ON
10/10

Furnace/AC Replacement

For our 100+ year old house in Leslieville we desperately needed to replace our 25+ year old Furnace and AC before they broke down. We received 4 estimates on high and medium level appliances and Mandarin Heating & Cooling Inc. came in with superior knowledge, great suggestions, a can do attitude and the best quote for a Lennox SLPV Furnace, high end AC and Wi-Fi Smart Thermostat. The rebates which Brian told us about made the deal quote affordable.

Moreover, installation was scheduled within a week and the installers were amazing. It was clear that this was a difficult job with many challenges in a small basement space. As well, when it looked like we weren't going to get the AC into the backyard because of narrow access, Brian and additional employees came to help lift the AC to get it into the yard. I'm certain that another company would have given up and told us to pick a smaller unit. All in all, I was extraordinarily impressed by the workmanship and the entire experience. I would strongly recommend Mandarin Heating & Cooling Inc; in particular if you are looking for an excellent price and quality installation.

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Company Response

Hi Monika, thank for very much for taking time to write us a long nice review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mandarin Heating & Cooling Inc.

Mandarin Heating & Cooling Inc. has been in business since 2005. We specialize in residential and commercial heating & cooling installation and duct work installation.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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