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Dave from Toronto
Dave from Toronto
15 reviews Toronto, ON

Assessment, attic insulation and small repair

Contacted this group back in September and still waiting for a quote and answers from who I was told the owner Joe. Listen, I blame myself for this - should have never agreed to paying for a quote / inspection - even if they said the $300.00 would be taken off the final job quote. I was told they have competitive prices and “look at out reviews, we are fair”. Ok, I went for it. Inpection was done and a total overkill.....basically recommeneded I replace my entire roof!?! Their original quote for added insulation was 3X other quotes. Owner Joe stated must be a mistake, he would get me a better deal / quote. 4 months later, 10 + emails and many calls........ I am going with another company and I am OUT my $300.00 “credit”. I just wanted an insulation upgrad for winter?!?!

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Company Response

We were indeed approached by this client who was interested in an insulation top up. As insulation is one of three components that make up the building envelope, it was explained to him that an insulation top up, when implemented into a substandard roofing system/attic, especially with poor ventilation, will cause more problems than it solves. The client then contracted us to complete a thorough inspection and written assessment report, supported by pictures, on his attic and full roofing system. Mr. Roof Repair does NOT have a fee for quotations. As we do not send sales people, but trained, accredited roofing specialists to conduct these inspections and other staff to compile the written, picture documented reports, we do charge for that service. The investigation revealed several deficiencies, including substandard ventilation, a poorly installed, low specification roofing system and further attic/ventilation issues. We provided the service, produced the document and made repair suggestions to exactly what we were contracted to do by this client. He just didn’t like our quote for the work suggested. He wanted the expertise of an accredited, educated company but feels that because our quote to do the repairs isn’t in line with the companies that he didn’t trust to assess the situation in the first place, that he shouldn’t have to pay for what he contracted us to provide to him. Unfortunate.