Had leaky corners of my eaves. Had another well reviewed company come to clean them and provide an assessment. They didn't announce themselves, got the roof went around and wrote a small paragraph and forgot to give a quote for the replacement and repair. I also called Mr Roof Repair, talked with Gerard and got Mellisa Parker out to do the work. She introduced herself, said what she was going to do, called out what she wasn't going to do, said what would happen if we needed certain options and said she report in before she left. About 40 minutes later she said that we needed the eaves replaced and we talked about other issues. She said she'd have the quote in by the end of the week and Gerard would take it over from there. Got the quote in email, along with her assessment. It was very thorough with photos and explanations. I was thrilled with the company and their attention to detail, and have asked them to go forward with planning to have the eaves replaced. Will write another review for that work.
- Approximate cost of services:
- $230.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Michael... Sometimes the common courtesy you mentioned gets forgotten in our industry. We believe its our focus on client experience and the details you speak of that creates that experience. Glad we were able to provide that for you. Take care.