We were thrilled with Phil and his work for the first portion of the job. Last part of the job we were quoted $450 for but Phil has left the company and the replacement Plumber won’t honour the quote, says it is $200 more.
Disappointing, we thought we had found a reliable plumber for a few more jobs we have, and for years to come. Not standing behind the written quote from your own employees does not foster any trust.
My name is Naz and i am the CEO of Public Plumbing.
Please give me a call at the office and i would like to resolve your issue personally.
I am very sorry for the delay as i was away due to the injure .
I am looking forward to it. Thank you
Public Plumbing is a company that does their job in a timely, professional and cost-effective manner. Walter was performing the job in our house and it was done as requested. we will continue to use services from this company. we always ask for multiple offers for all the jobs that are to be performed in our house and Public Plumbing provided the best offer.
Milorad and Dragana Dajic
Thank you for the review . Its always a pleasure to do work for you .
We had a really complicated emergency situation which did not have a clear solution. Naz took about 18 hours to think and consult and research and then he finally came up with a plan, which was executed in less than 24 hours. His crew are terrific, Naz is thoughtful, smart, honest and a pleasure to deal with.
Hi Denise ,
Thank you so much for your review .
I purchased 2 new toilets and was searching for a local company to install them. I have been looking for a local company to become my 'go-to' plumbing service having tired several in past couple years. I saved a flyer from Public Plumbing and called them first. My message was returned within hours, and I arranged with Phil (who returned my call) to come 2 days later in install them.
I was impressed with Phil who was both professional and experienced and instilled confidence when I met him. He recommended a double seal on one toilet where the floor had been raised and I was grateful for the recommendation.
Later that afternoon after he left, my son phoned me to suggest the upstairs toilet was leaking into the ceiling of the downstairs bathroom. I phoned Phil and he came later that afternoon. It turned out to be a tube ( I'm sure that isn't the best term for it) that connects water supply into the toilet. Phil replaced it, and called me to assure me a manager would call about the potential damage in ceiling in basement and the light fixture where water had been leaking.
A day later, the basement toilet was leaking as well. They came right away and replaced the tube again. It turned out the box of faulty tubes.
A supervisor called promptly after the first leak about the damage to ceiling and came to look at it. During that visit he removed my light fixture and I agreed with his suggestion to leave the opening and let the space between floor and ceiling dry out. The leak had not been major and they agreed to replace the light fixture.
Both toilets are working well. I delayed calling about the light fixture, and they phoned me to arrange a date to install the new one. The replacement fixture was an improvement over the original basic fixture. It's been a year, and I'm happy. I now have a plumbing service company I am happy to call when I need plumbing service.
Hi Kat ,
We would like to thank you for your feedback and we are looking forward to hear from you in the future.
After the work was completed I was very impressed with Public for the following reasons:
- very competitive pricing.
- excellent communication on all levels. Calls are returned promptly, clear explanations of work to be done and very good follow up.
- efficient and competent crew.
- very accommodating and respectful. They took care to avoid tracking dirt into the house and cleaned up after.
I also had a subsequent minor unrelated issue. Public came promptly, advised that plumbing work was unnecessary and refused payment.
I would definitely recommend them.
Thank you for your review and feedback.
We are delighted to hear that all levels of communications to you were above board, and as well as all follow ups.
Don't forget to recommend us to your friends and family.
Thank you kindly for your business.
We are very happy & pleased with the job Mike and his team did for us. Mike explained the job and was very patient answering all our questions. He met all his commitments. The job was completed on time and his team left the property in clean condition. His price was fair and competitive. Thank you Mike & team.
Thank you kindly for your positive feedback. Happy to hear Mike and his team did a excellent job, and was very helpful.
Don't forget to recommend us to your friends and family!
Thank you for your business
We contacted Naz and company when we discovered a leak from our shower. They were very prompt in their initial reply and in all communications therefrom.
We ended up choosing to redo the washroom, by Naz's recommendation, and we could not be any happier with the results. On top of being responsive, everyone involved was very professional and hard working, the work was done within the budget we had, and it was done to very high standards.
We will definitely be contacting them again for any future plumbing needs.
Thank you for your feedback.
It great to hear that you are happy with the results of the bathroom renovation that Naz and his team did. Don't forget to recommend us to your family and friends.
Thank you for your business
We've been having water coming up through our basement drain this year with all the heavy storms. Public plumbing solved our problem within 48 hours, from the very first contact with customer service (I was called back literally seconds after I submitted the web form) through to getting the work assessed and complete. The work was done quickly and quietly, with updates about timing and process throughout. Could not be more pleased. 10/10
Thank you for your feedback. We are happy to hear that from the communication from the office, to the service call with the drain technician was all done in a professional manner. Thank you for your business.
Naz was very professional from my first contact with him by phone. He came over within hours of initial contact and seemed honest, as he told me there was no emergency and he showed me where future problems would likely occur, via his video camera. I decided to go ahead and have the job done as preventative medicine.
Excellent communication, courteous, and clean service. Would definitely recommend, and It is noteworthy that this firm was recommended to me by another plumber I trust.
Thank you kindly for your feedback regarding you recent visit with Naz. It is wonderful to hear that you would recommend us to friends and family.
Thank you for your business.
Public Plumbing is your local-Canadian-family owned business! Servicing Toronto & the GTA, we specialize in all major UNDERGROUND and minor plumbing and drain projects, basement waterproofing. We offer exceptional customer service, outstanding work quality and warranty. We offer free estimates with no obligations related to all underground drains and plumbing and bathroom renovation. We view all problems as obstacles and will leave you with a piece of mind!
We do All household plumbing service calls by Appointment ONLY
Services we provide:
* Drain Cleaning
* Camera Inspection
* Drain Installation
* Drain Power-flushing
* Home Plumbing Inspection
* Lead Pipe Removal and improve water pressure
* Basement Waterproofing
* Plumbing Installation & repairs
* Bathroom Renovation
*Watermain Break Repairs
* Catch basin cleaning and repairs
* Grease Trap Installation
* Back Water Valve Installation and Rebate process
* Sump Pump and Back up sump pump installation
* Roof Drains
Specialize in All underground plumbing, drain & waterproofing repairs.