I had a sewer backup on New Years Day. I called a few companies that advertised 24/7 service and Naz at Canadian Rooter was the only company that agreed to come out.
He took the time on the initial call to explain to me the steps he would take to try and solve the problem, as well as provide me a quote. I found this very helpful and felt confident he could fix the problem.
He came within 2 hours of the call and did exactly what he said he would do on the phone. I watched as he worked and he explained everything to me, while showing me as he used his camera to go down the main stack.
He found the blockage and was able to clear it with his snake. Then took the time to use the camera again to show me that the blockage was cleared and showed me where I may have some issues in the future with regards to the slope of my stack.
He spend time cleaning the area after the works was completed.
Naz was very professional and did exactly what he said he would do, and as I mentioned, took the time to explain everything to me.
Thank you for your professionalism and great work.
I highly recommend Naz.
- Company Response
Thank you for taking your time and sharing your experience with others . I look forward to correct the sloping issue in the future .
Best Regards ,