City Wide Maid Service

House & Apartment Cleaning
Write a Review
Write a Review
HomeStars  >  House & Apartment Cleaning in Toronto  >  City Wide Maid Service
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

88%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for City Wide Maid Service

Average customer rating:
9 10 (51 reviews)

Sort by

catherinevillar in Toronto
catherinevillar in Toronto
1 review Toronto, ON
10/10

Cleaned my 1000 Square Foot Condo - Home to a Young Professional & 4 DOGS!

Downtown home owners - I work for HomeStars and decided to use our platform to source a cleaner for my condo. I am prepping my condo to be staged for sale next week. Over the last 2 years I've housed 3 litters of puppies in addition to my very busy schedule. My condo was a disaster as you can imagine and called upon City Wide Maid services for a 4 hour clean. I met Narmine & she is beyond AMAZING. One thing I look for is quality in the service and the overall professionalism of the tradesperson to service my home, regardless of it being painter/ plumber/ electrician/ cleaner. I opened my door to Narmine and learned about her and her family. She is very motherly and has an acute eye for detailed cleaning. She was also very accommodating to my 4 puppies. After the 4 hour service, my condo looks, feels and smells like no dogs live here. I highly recommend City Wide Cleaners as I booked the service less than 24 hours ago and received a deep and thorough clean. She was respectful and so kind. My condo looks ready to be staged and sold for top dollar after Narmine disinfected and cleaned my condo. Thank you City Wide Maid Services!!!

Was this review helpful?
Ross in Toronto
Ross in Toronto
1 review Toronto, ON
8/10

Cleaning service

This is a very nice team of ladies. They always do a great job and my house looks spotless after they are gone. I have been using them for the last 2 years and I am very happy. The only thing is that sometimes they can be running late, but they always call me and give me a heads up.

Was this review helpful?
Company Response

Hello Ross,

Thank you for your review. We are so pleased you are happy with the professional cleaners we have at City Wide Maid Service and the great quality of the cleaning they perform. Sorry if they have been running late sometimes. We do strive to arrive on time or just before the arrival time each and every day to our clients homes. Since we rely on TTC to get around Toronto it could be difficult at times to arrive on time if weather is an issue or there are severe delays on the transit system but we do strive to be on time at each and every clean and do inform our clients like you said if weather or transit is an issue in the arrival window.

Yours sincerely,
City Wide Maid Service

Justin Clarke from Toronto
Justin Clarke from Toronto
2 reviews Toronto, ON
10/10

Condo Cleaning

We hired City Wide Maid Service to clean our 1000sq ft condo. It had been awhile since we had done a deep clean. Catherine was very nice and pleasant and did a very thorough job.

I really appreciate how responsive they were at responding to my initial inquiry and I received quick responses to my questions.

We decided to book them for bi-weekly cleaning moving forward.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for your review. We appreciate you as our customer. We are so happy you were pleased with Catherine's work and the work of the office staff to respond quickly to your initial inquiry and questions. It shows us we are working to our utmost best to help our customers in each and every way. We look forward to taking care of our home on a recurring basis.

Yours, City Wide Maid Service

Simon in Toronto
Simon in Toronto
1 review Toronto, ON
10/10

House cleaning

City wide maid service have been fantastic. They have always been quick to reply to emails. It was easy to set up for weekly cleaning, and we don't have to be at home. Great quality of work. Highly recommended.

Was this review helpful?
Company Response

Thank you for Simon for your review. We are pleased you love our cleaning and customer service. Thank you for highly recommending us. It means so much!

Yours, City Wide Maid Service

MikePow in Toronto
MikePow in Toronto
1 review Toronto, ON
10/10

Exceptional cleaning service

I used City Wide Maid Service for the first time a few weeks ago and I am extremely impressed. I came home from work to find my apartment spotless...my cleaner Maame was very friendly, she went above and beyond and did an amazing job! Great attention to detail. The service was easy to book and they were willing to accommodate to my schedule. Really great value, the cleaner uses your products so they offer a lower rate compared to other companies I have used in the past. This is by far the best cleaning service I've used in Toronto. I will definitely be using this service again!

Was this review helpful?
Company Response

Thank you so much Mike for your review. We really value our clients and are so happy you were pleased with the clean. Our committment to our clients and cleaners is reflected in your review. Thank you. Yours, City Wide Maid Service

AC in Toronto
AC in Toronto
1 review Toronto, ON
10/10

Amazing maid service that is going to leave you loving your clean home.

i just used city maid and had no idea what to expect. I came home and was taken back at how clean my apartment was. The cleaning professional did a phenomenal job cleaning everything from my floors to my appliances. Would definitely recommend, you owe it to yourself to try it at least once.

Was this review helpful?
Company Response

Thank you AC for your great feedback. We love our clients coming home to a clean home and them loving the feeling of it. It is like nothing else in the world and your review says just that! Thank you! You made our day! :)
Yours, City Wide Maid Service

Mel in Toronto
Mel in Toronto
1 review Toronto, ON
10/10

Great service both in the home and with the company

We have had our house cleaned around 5 times by the same person and she has done a much better job than 2 other well recognized companies we tried in the city. It is also more affordable and for a much better value!
Our cleaner is personable and friendly and I feel comfortable discussing the cleaning with her ie pointing things out to focus on or redo. Also, the company itself is a pleasure to deal with - extremely professional, courteous, well organized and responds to you promptly. For example it was easy to change dates or reschedule if you do not require a scheduled cleaning- ie are going away.

Was this review helpful?
Company Response

Thank you so much Mel for your review. We are so happy you are pleased with the service. We pride ourselves on great cleaning and a well organized office who reponds to clients request in a timely manner. Thank you as well for your referrals. Yours, City Wide Maid Service

Jaimie from Toronto  in Toronto
Jaimie from Toronto in Toronto
1 review Toronto, ON
10/10

Condo cleaning

I have just received my first cleaning service ever. I didn't really know what to expect so I just trusted the service and decided to see what happens. I greeted Pauline who was an extremely warm and friendly lady and I left her alone to clean for 3 hours. When I came home I was so pleasantly surprised... my house was spotless and the thing that impressed me the most were the little things that I didn't even expect. Pauline went above and beyond. The price is very reasonable as well. I'm very happy with the service that I have received and have decided to have regular cleaning done by City Wide maid Service every other week.

Was this review helpful?
Company Response

Thank you so much Jaimie for your review. We are so happy to have you as our client and look forward to taking care of your home. We will pass on the wonderful feedback to Pauline. Yours, City Wide Maid Service.

Jason from Toronto
Jason from Toronto
14 reviews Toronto, ON
7/10

cleaning

I have used City Wide Maid service in the past and this is the first time they don't get a 10 from me.

Daisy the cleaning lady was just ok. She missed a few things that I had to point out to her. Also the bathroom in the basement wasn't done at all. The kitchen and the bedrooms were done well.

Overall I would still use City Wide Maid service again! It can't always be perfect :)

Was this review helpful?
Company Response

Hello Jason, I see we get a 10 for all the services in the past we've provided at your home and we are sorry this one did not reach this level. I am very happy to read you will use our service again and yes we do strive for perfection and that is why I had followed up with you first thing this morning after yesterday's clean to make sure everything went well and was very proactive in our response. Therefore I am very surprised to see this review. Perhaps it was a timing issue as you booked 6 hours for a 4 bed, 3 bathroom, 3 level townhome when perhaps she need additional hour. Yours, City Wide Maid Service

Banu in Toronto
Banu in Toronto
1 review Toronto, ON
10/10

House cleaning

After our long term cleaning lady retired, I was desperate. I tried many different services - one disappointment after another. One day, I stumbled onto City Wide Maid Service on the internet. What a great find that was! The professional they assigned takes care of our home so well. She is thorough and very pleasant. The office folks are very responsive and reliable. Payment system is very easy. I'd recommend City Wide without any reservation.

Was this review helpful?
Company Response

Thank you Banu for your review and high recommendation. We are so happy you found us!! We will pass on your wonderful feedback. Thanks again!! Yours, City Wide Maid Service

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Wide Maid Service

City Wide Maid Service Toronto ~ Professional & Trusted Cleaners. Voted Best Maid Service by Torontonians. (4 time year winner of Consumers Choice Award). Established in 1975, we've built our award-winning reputation based on the quality of our cleaning and the friendly, reliable service delivered by our professional cleaners and ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for House & Apartment Cleaning pros in Toronto?