Lowes

Ordered an item and got confirmation it was in. Booked curbside pickup and was notified 3 times by email. Got to the store called as I should, after 25 mins a man come out to say no one could find my item. There were 9 in the store but no one could find, he said call back in 3 hrs. I am out of town. Sorry was his answer. cancel the item and rebuy it was his answer. I called back into the store and a guy said he would be right out. No one come. I had to leave without my item. But keep in mind, they have my money which I have to wait for 5 days to get back. Unorganized, unfriendly and very poor attitudes. Sadly to say, this is not the first time.