Based on my experience, Accu-Star deserves full marks for the quality of their work, but there is another aspect of the company that should be made known.
The price quoted for demolishing our garage was rather higher than I had expected, but as the garage was contaminated with asbestos and Accu-Star advertised itself as expert in asbestos containment, I agreed, since I did not want there to be any risk to our health or that of our neighbors. The work was scheduled promptly and was carried out expeditiously; the clean-up was thorough. and neat. Everything was to my satisfaction.
However yesterday I received an email from Accu-Star stating: "If you write us a *10 STAR review *on the work we did for you we will mail you a *$50.00 GIFT CARD* of your choice." This practice, which I consider highly questionable ethically, cannot help but call into question the objectivity of other ten-star reviews. It is regrettable that Accu-Star apparently does not feel sufficiently confident about the quality of its work (which I found to be very good) to generate favorable publicity, but instead attempts to buy good reviews with bribery. Needless to say, I do not expect to receive a gift certificate. despite the fact that I have rated the job-performance a meriting ten stars.
Addendum in reply to the company's response: If the gift certificate were offered after the review appeared, it would indeed be an expression of thanks. Specifying, in advance, a ten-star review, merits a very different name.
- Company Response
Thank you for your review Lawrence we are so happy to have provided you satisfactory services.
We feel that by offering a gift card for writing a review is our way to show appreciation to the fact that anybody writing a review is taking the time out of their busy schedule to do so and we are grateful for that.
All the best Lawrence!