Tubs

Bathroom & Kitchen - Fixtures & Accessories
45 Samor Road Toronto ON M6A
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69%

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Reviews by rating (past 12 months)

Reviews for Tubs

Average customer rating:
6.5 10 (12 reviews)

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Larry in Wasaga Beach
Larry in Wasaga Beach
1 review Wasaga Beach, ON
8/10

Bathroom Renovation

I had the pleasure of dealing with Gagan Singh at Tubs in Brampton and I understand he is now relocated to the Samor Road location. He is one of the best Salesman I have ever dealt with. His follow up to ensure overall satisfaction was surprising but most appreciated. We will be completing our renovations in February and will be better able to assess the product quality once everything is installed and functioning. If you want a great experience buying bathroom fixtures; go see Gagan. You will not be disappointed.

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Liv in Toronto
Liv in Toronto
1 review Toronto, ON
0/10

Horrible customer service, incompetent sales people, rude manager

Where to begin? We bought a tub, shower system, and toilet from Tubs. The sales person, Elio, understood that our renovations were starting soon, and he promised us that the shower system would be delivered within a few days. This was done over the May 24 weekend, and he said he would call first thing Tuesday morning, as he was going on vacation on Wednesday. 2 weeks later nothing! It was mistake after mistake. I finally asked to speak with the manager, Edward V who was condescending beyond description . He was rude and demeaning in his behaviour, taking no responsibility for how his team screwed up big. The bottom line, the company, Riobel, emailed the sales associate, but since he was on vacation, this email was not seen. This happened even though myself and my contractors were calling every single day, asking for an update.

So finally 14 days after the promised date of delivery, we finally have our shower system! And what do you know? They had not given us all the valves necessary (by this point, our renos were done, and all the tiling was done). So now it was up to my contractor to go through the dry wall, to install the faucet valve, which Tubs had failed to give us.

The sales people there are like used car sales men, sleazy and dishonest. The manager is rude, completely non apologetic, and unwilling to take responsibility of how his team failed us. I will never set a foot in that store again.

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Private User
Private User
Private User reviews Mississauga, ON
10/10

Amazing Selection and Service

I was looking for a bathroom faucet and I believe that this store has the best selection in Mississauga for all your renovating needs for your bathroom. You can find anything your heart desires there.

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sarahrachel.wilkinson in Toronto
sarahrachel.wilkinson in Toronto
4 reviews Toronto, ON
8/10

New Bathrooms

Andre at Tubs made my life so much easier. We walked into a bathroom reno knowing literally nothing other than the fact that the bathrooms looked old - Andre was amazingly helpful in teaching us and guiding us towards the right products. Even better, he reccomended that we keep one of our vanities because it was such high quality! We ended up going back to pick up bathroom accessories.

The delivery process was a little crazy, and they were calling me every few days to confirm delivery dates that weren't the ones I requested. It did get delivered on the requested date in the end!

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Jovana
Jovana
5 reviews Toronto, ON
10/10

2 bathroom renovations

Andre at Tubs on Samor Rd made our renovation of 2 bathrooms a total success! He not only helped us with choosing the right products, and giving us a great price, he also really knows his stuff and gave us lots and lots of useful advice regarding overall bathroom layouts, best size and position of vanities/sinks/tubs/towel bars, etc. And when there was an issue with one of the orders he fixed it right away, with absolutely 0 stress on our part. It was total a pleasure working with Andre, we truly felt like we had an expert helping us out. Thanks Andre!

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Jane from Old Toronto
Jane from Old Toronto
2 reviews Toronto, ON
3/10

Bathroom Vanity

Great selection of products, but terrible customer service. We purchased a vanity from TUBS that included a base, counter top and sinks. The vanity required assembly, but when we went to put it together we found the instructions for the assembly of the sinks didn't match with those of the counter top, as a result we weren't able to assemble according to instructions. TUBS attitude was basically 'sorry about your luck'...the salesperson was happy to sell us products that didn't fit together, but weren't willing to do anything to fix it. The only solution they offered was for us to bring in the counter top and they would prepare the counter top for us at an additional charge. When we attempted to contact customer service for help with the problem, they didn't even respond.

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Jack Silver from Toronto
Jack Silver from Toronto
2 reviews Toronto, ON
10/10

bathroom fixtures

We were very pleased with the selection of bathroom products and the knowledge and expertise of the sales associate, Madhee Kulkarni, who is a trained architect and designer. She helped us plan the bathroom and choose appropriate fixtures. We can confidently recommend TUBS for your bathroom needs.

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Elana in North york
Elana in North york
14 reviews Toronto, ON
10/10

purchasing bathroom fixtures

We looked in many places to purchase a free standing tub and faucet for our new ensuite bathroom. we end up buying a beautiful tub and faucet at Tubs for the most reasonable price. The salesman there was very patient and helpfull and we were very pleased with the service.

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al in Toronto
al in Toronto
2 reviews Toronto, ON
8/10

Home renovation

We compared products and prices from various Toronto stores. We were looking for sinks and faucets for our kitchen. They offered many items and the staff was knowledgeable about the products. We did not get the sense that they were trying to "upsell" us. We would go back to Tubs if we do further renos in the future.

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home8
home8
6 reviews Etobicoke, ON
8/10

Bathrooms

We ordered two bathtubs, one with jets, also two vanities, one toilet and the kitchen sink. I found that the products are of good quality and the sales representative was very good to deal with and had a good prodoct knowledge.
I would buy products from Tubs again.

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