Shingles Roof and downspout Installation
They forgot to install one of the downspout straps. I sent a text including photos to their inspector. He did not answered my email. After one week I called him. He did not pick up the phone and texted me back that will call me but he did not. A couple of days after I called the company and they told me I should talk with the project inspector!!! I texted him and finally he called me back and told me this job is in process and we will fix it and why you can not wait?!!!! I told him it is a miscommunication. You never answered my call or text with an answer so far, so I thought you are disregarding me. He promised me to do the job within 7-10 days. Now is more than 2 weeks after this call and nothing done yet!!!
I hope companies take care of their customers even after they get their full money.
- Approximate cost of services:
- $7,600.00
- Company Response
Hello Arash and thank-you for your feedback. Could you please give us a call at the office as we would like to look into this issue further and have this resolved as quickly as possible. 416-604-9765