Shouldn’t a roof protect from Mother Nature?
Given a $1200 quote for a repair on an entirely BRAND NEW roof only 3 years old. No breakdown of cost provided. Called and was told if I don’t like the price to go elsewhere and my “warranty” is done . When I asked what the WARRANTY does cover if not the very elements a roof is suppose to protect against, I was given a vague answer. When I asked for a specific example she said extreme sun exposure ??. I don’t mind paying for repairs or maintenance but not this much, this soon after paying top dollar for a new roof in the first place. Their service was appalling.
- Approximate cost of services:
- $1,200.00
- Company Response
Hello Christiann, We would firstly like to thank you for your feedback. We're also very sorry to hear that, you have such a negative opinion about us, although we would like to clarify a few things. It is true that we do not cover wind damage in our warranties, since its an natural event. This recent wind storm has caused over 28 Million dollars worth of damage to the GTA ( https://toronto.ctvnews.ca/video?clipId=139601 ) however to help our customers we offer free temp repair to prevent any further damage from occurring (part of your warranty). From there we give you a number of option, one of them being that you can proceed with the work with another company. Although it is ultimately your choice, we can only recommend, that you don't proceeding with another 'fly by night roofer' or 'storm chaser', due to the fact that they can cause more harm then good, in the future. If you would like to know what else your warranty covers please visit our office at 120 Industry St, Unit B, York or call us at 416-604-9765 at anytime.