New-Wes-Valley

Laurie and her crew had done some work on our street and came highly recommended by our neighbour who had work done by them.

Laurie was very personable and agreed to fix numerous problems with the property we inherited from the previous owners including an improperly laid patio, front and back steps, and drainage issues on the property. They also were chosen to install a new interlocking walkway and install new sod in the front and back yard.

The crew was fantastic, worked hard, and the job looks professionally finished.

My only complaints are that Laurie isn't on the job and instructing the crew as to what we requested. We had a surplus of tumbled stone I wanted incorporated into a square pad in the back corner of the yard. Instead, they took the stones (for another job?) and reused some builder patio slabs that I wasn't enthused about. This section looks ok, but not exactly what I was after. Laurie said she would return stones when we questioned her about their whereabouts, but by then the work had been done.

New-Wes-Valley only accepts cash, which makes it extremely difficult to work with them if you're talking large sums of money. If you're working with online only banks, forget dealing with these guys. I had to borrow cash from family and reimburse them with a cheque in order to have cash on hand. I think an existing company should have money in the bank to pay suppliers and employees until a money order or certified cheque clears (the reason for their 'cash only' policy I was given).

The crew just disappeared at the end of the day, I don't know if they didn't want to disturb me or what, but, I think it'd be helpful to walk the homeowner through what's going on during the process. Our repair was a three day event and Laurie stopped by a couple of times. I thought she might have stopped by to see what I thought, but, she'd come and then disappear without so much as a word.... Strange....

Overall I was satisfied with the work, it looks really nice and I thought the crew was awesome. A couple of gripes kept the experience from being totally pleasurable. I'd recommend them, but make sure you keep yourself informed, and have the ability to pay in cash.