I called Richard from Core Temp about a week ago and we had a few very lengthy conversations about air conditioning units; he explained a lot about air conditioners including but not limited to, brand names, unit pros and cons, coils, SEER ratings, potential savings, potential rebates and energy assessments. Richard wanted to make sure I was making an informed decision - very respectful and extremely professional. Richard even recommended another company for me to call to speak with about a new unit. I called about five different HVAC companies and my experience was shocking!
I had one sales person at a large company explain that he would need to come over and sit with BOTH me and MY HUSBAND! I couldn't believe it. Was he implying that I wasn't able to purchase an air conditioner without my husband?! Seriously?! He also told me that I would save at least 35% in electricity costs by switching to a new unit. I am no HVAC expert but I don't understand how he could guarantee such a thing without knowing at least what our electricity consumption is currently nor that he was unable to effectively predict the future weather. This same sales person told me that I would be entitled to rebates based on the purchase of a 16 SEER unit however, I had to stop him in his tracks to let him know that I wasn't born yesterday and that the rebate was also dependant on the coil that was going to be installed along with the unit - Richard taught me that! Also, the rebates related to 16 SEER units will be coming to end in June I believe, at which time, you will need to purchase an 18 SEER unit AND the qualifying coil in order to qualify for any rebates. This was, by far, the worst company I called. The others were either unavailable and took too long to get back to me or just really did not know what they were talking about - they were all about the sale - all about the profit!
Richard followed up with me to see if I had any questions - and he wasn't annoying like sales people who are trying to shove their products onto you to make a commission/profit. Again, Richard wanted to make sure he was available for any questions and to educate me, the consumer.
About a week later, which is today, Richard and his team were here (on time, actually a bit early!) to install our new Lennox Air Conditioner! I had kindly requested that he please install it by today as a warm front is moving in tomorrow and I wanted to stay cool all day tomorrow! He and his team said it would be no problem to install today. The installation was completed within a few hours and everything is spotless - they were clean and tidy throughout the entire installation. Richard and his team also took the time to answer any of my questions and to explain exactly what would be happening today.
Janice manages the office and responds to emails immediately. She is very professional and courteous.
Pricing: the price point was competitive to the other companies. I'm not one to hunt down the cheapest price, I always try to select a professional, reputable, qualified company to complete our home renovations/installations. Cheap is not the way to go when you are investing in your home - there is just too much risk associated with unqualified people and cheap material. I was very happy to get both a good price AND a reputable expert!
I highly recommend Core Temp for your HVAC needs!