I had Tyler out to clean my carpet. He did an excellent job on the rug. There was no odour and all the stains came out, the carpet looked amazing. Because of this I booked him a second time to come do another carpet. I waited hours for him to come...I called to find out what was going on and found out that he went to an emergency call and failed to call and let me know he would be late. I waited a few more hours and he still hadn't shown up. I called once again...I found Tyler to be extremely rude during this call...the call ended by him telling me to go elsewhere.
If you don't care about the customer service, then I would definitely recommend this company as the work itself is amazing.
- Company Response
Good Morning Meg,
I am really sorry to hear you felt you had been treated poorly! From time to time mistakes happen but we do try to be prompt and if we think we will fail to be, we always try to call.
If you could call our office and explain further as to Tyler's behavior that would be much appreciated. Tyler is usually a friendly, courteous hard worker and I can guarantee if he behaved that way he wasn't being himself!
I would really like a chance for us to make this up to you and I would like to send you a $10 Gift Certificate towards a future cleaning.
Our Apologies and Best Regards,