Level of service has deteriorated over the last couple of years. Designer mistakingly provided the installer the wrong design (first draft as opposed to final approved draft) for our kitchen and mudroom. This caused the island to be installed in the wrong spot with the ripple effects of this error. Including us having to compromise on our design choices, damaged floor, off centered lighting etc.. The post installation customer service is poor at the best of times with little communication. Staff often show up unannounced to 'fix' items, even after requested to be notified prior to coming by. In speaking to others, it appears they also suffered similar experience in the recent months of 2017. If you do decide to proceed with this company ensure your designer is knowledgeable with a keen attention to detail. Unfortunately not the case with us. She was often not focused, which ultimately led to miscommunications and the major error of providing the installation team with the wrong architectural designs. Overall product itself is good quality however service, installation and attention to details not one of their strongest suit.
- Approximate cost of services:
- $50,000.00