K Design Cabinetry

Formerly K Cabinets
Kitchen & Bathroom - Cabinets & Design
490 Speers rd. Oakville Oakville ON L6K
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Reviews for K Design Cabinetry

Average customer rating:
8.4 10 (27 reviews)

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Josh
Josh
1 review Hamilton, ON
0/10

Kitchen Cabinets

f my review could deter one individual from using this company then I would consider it a success. Emilio has been a nightmare to deal with from the beginning. He does not return phone calls in a timely manner and is a difficult person to deal with. We had a newly installed (2 months old) kitchen cabinet door chip paint and Emilio would not cover the damage through warranty claiming it was water damage. I do not agree with him (we have not had any water problems in our kitchen) but if what he is saying is true then the "big box" - and much less expensive - kitchen in our last home was better quality than this. I am disappointed that we spent so much money with this company and he would not stand by his warranty for a small door. In addition to the previous information, Emilio offered to replace the door in exchange for more positive reviews but I would now prefer to warn other potential customers about this company. Please avoid the headache and use a different cabinet company.

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Company Response

Dear Josh and Samantha, I have explained many times that water damage is not covered by warranty. You do not have to have water problems in order for damage to woodwork to occur. When water is allowed to run down the face of the sink cabinet without being wiped, it will collect in the gap between the frame rail and center panel. Ultimately it will penetrate into that gap and cause the wood to swell and crack the paint. Your door had this happen which was apparent by the swelling of both the center panel and the frame rail. This is very similar to spills on hardwood flooring and coffee tables used without coasters. Both will exhibit damage and wear if not wiped of the liquid relatively promptly. Neither of those products will be covered under warranty even though they cost thousands and thousands as well.
To compound the problem, you immediately took an assertive stance that this is not your problem and that we have to take responsibility for the water damage, and very quickly followed up with a negative review in what we can only surmise is an attempt of slander in order to get free parts and labour. Unfortunately (for you) we appreciate having some mixed reviews as it sheds light on the realty of the trials and tribulations of running a customer service business. Anyone in a customer service industry will be able to relate to this and we all know you cant keep everyone happy all the time.
That being said, and highly coincidentally, another client had just emailed a couple weeks back that she damaged her dishwasher panel door, and apologized for the inconvenience of making a new one and offered to pay. We expressed that we understand it happens, and there is no need to apologize or pay. The key difference being that she took ownership of the issue and did not try to force us into doing free work. We look forward to her positive review for going above and beyond as we have been for the past 30 years.

I suppose its also worth noting that you made another false claim in stating publicly that you paid thousands and thousands for the kitchen, from which the door in question is from. When in fact the kitchen was purchased by the seller of the home you bought, for whom we've been supplying kitchens for the past 20 years and has left us numerous positive reviews and sent dozens of referrals.

In conclusion, we still stand by our offer to provide you with a replacement door at no charge, if you would be kind enough to acknowledge our effort publicly with a positive review, as we do in fact pride ourselves and are known for great customer service.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Kitchen Reno

Isabel from K Design was instrumental in putting together our new kitchen. We are very happy with the end result and absolutely loved working with Isabel. The products and professionalism of every aspect of K Design (and Isabel) was simply amazing!

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Kim.Watt in Oakville
Kim.Watt in Oakville
0 reviews Oakville, ON
10/10

Condo Renovation

We have used the services of Michael Hollenbeck on 2 occasions. We moved into a new condo and did a complete renovation. We had a large kitchen, dining room cabinets, 2 bathrooms, laundry room and custom shelving for our living room and walk in closet. Michael was the design mastermind behind all of these spaces.

Michael creates spaces that are well thought out, have a sense of style and provide function. Michaels experience helped us make good choices for finishing, materials and styles of cabinetry. We could not have done this without his expertise. We always get complemented on our renovations and Michael is a big part of that.

Our second renovation into yet another condo had us searching for Michael again as he had changed jobs and was now with K Design Custom Cabinetry. Once again Michael worked his magic in a new space with new challenges and once again wowed us with his design. Hopefully we won’t need him a third time, but would definitely use him again if that came to pass.

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Al in Oakville
Al in Oakville
3 reviews Oakville, ON
10/10

Full Kitchen Replacement *amazing*

We had a great experience with K Design and continue to enjoy our beautiful kitchen every day. We looked at different companies and chose K Design. A friend also used them and their kitchen was amazing as well. The custom design and thought put into our kitchen was more than what we expected. The results and cabinetry were also more than what we expected. We would gladly use them again and continue to share their name with everyone who asks. It's been over 1.5 years too and it's held up very well. Thanks again K Design and team.

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Nancy in Burlington
Nancy in Burlington
1 review Toronto, ON
10/10

Kichens, Bathrooms, and Laundry Rooms

As a designer, I have worked with many clients on their homes and have used K Design for all of the Kitchens, Bathrooms and Laundry Rooms.
I bring in a design I have laid out and Karolina fine tunes it so we optimize the space.
Matt has always given great after service care to my clients and gone above and beyond for some as well.

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Company Response

Thank you Nancy for your great review, and entrusting us time and time again to meet and exceed your clients expectations and needs.

10/10

Happy in Oakville

I went to cca 20 kitchen design companies and decided on K Design the moment I spoke to them.
Karolina listened to us, followed our wish list, and designed a kitchen we love.
Matt and his crew were always courteous, professional, pleasant...and on time.
We recommend K Design Cabinetry !

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Company Response

Thank you for this amazing review Marek. Your modern kitchen is absolutely stunning and we are really happy you love the results as much as we do.

Joseph in Toronto
Joseph in Toronto
1 review Grimsby, ON
10/10

Kitchen reno

Great work and kitchen installed on time. Karolina was patience with the process from start to finish. Would use them again when renovating our bathrooms. Cost was in line with our budget.

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Company Response

Thank you for your great review Joe. We cant thank you enough for your repeat business over the past 10 years.

Norene in Oakville
Norene in Oakville
0 reviews Oakville, ON
10/10

Kitchen, Bathrooms, Laundry - K Design does it all

I have used Isabel at K Designs several times and have always been completely satisfied. Laundry room solutions, Bathrooms and Kitchen - it's your one stop shop for all your needs.

I am completely satisfied with their work, their followup and design.

I would recommend them to anyone who wants to transform their space

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Company Response

Thank you so much Norene. We really appreciate your repeat business and continued trust in us to deliver the results you expect.

RPZ in Oakville
RPZ in Oakville
0 reviews Oakville, ON
10/10

Kitchen and cabinets throughout

I have used K Design Cabinetry on multiple projects and the company always comes through with great design, quality and pricing. The Designers are current and the job comes on budget.

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Company Response

Thank you for the great review! As always, it was a lot of fun working with you on your amazing custom homes.

Homeowner in Oakville
Homeowner in Oakville
1 review Oakville, ON
0/10

Don’t waste your time.

Terrible service. They are only interested in dealing with you IF you want to spend lots of money. They don’t want your business if you only want to spend $50k.

Michael kept talking about a $200k project he is doing and what a hassle it is having to keep changing plans to please the client and his boss. So it’s clear from his comments that it is a huge inconvenience working with clients to give them what they want.

There are so many kitchen companies. Go elsewhere.

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Company Response

Dear Homeowner,
We are sorry to hear you had a negative experience with our company. Contrary to your Impression, and although we do nice work in the price range you mentioned, we actually cater to every need a client has for cabinetry in their home, with no minimum. It is true there are many cabinet companies out there, however only the best few such as ourselves can claim being a reputable well established company that provides top quality products and service for over 25 years. This achievement doesnt happen overnight and certainly not by turning clients away. We value and respect all clients regardless of budget.
We would only turn away clients if the project was not in the scope of our work, such as door Refacing, repainting existing kitchens or retrofitting our cabinets to blend into existing kitchens.

I would like to discuss your experience with you directly rather than via the internet if possible.
Thank you
Emilio Fabris
905-961-4657 direct.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about K Design Cabinetry

K Design Cabinetry
Unifying Quality, Experience and Affordability.

Baeumler approved, BBB A+, Est. 1991

Offering the industries best kitchens and baths for homeowners and custom builders, expertly designed by Oakville s top designers. Done right, on budget.

Step One
We recommend you start with a visit to our showroom with your rough dimensions or house plans. You will have the opportunity to review the numerous options of styles and finishes and gain valuable insight from our highly experienced designers. We will discuss your kitchen style, renovation ideas, appliances being considered, and time lines. This is a great opportunity to have any questions answered . Having pictures of your vision will help you and your designer realize your project more easily.

In Store Plan Proposal
After carefully analyzing your needs, style, function and dimensions, your designer will present a preliminary design using 3D virtual kitchen modelling software. There is no charge for this consultation.

Proposal Agreement
Once you have narrowed down your options, you will receive drawings with a retainer going toward your purchase. We then begin our final design phase where every detail is accounted for. Final drawings are then distributed to all of the trades involved for a seamless and timely execution.

Installation Phase
The installation can range from one to several days depending on the size and complexity of the design. Throughout this pricess our designers and installation manager will be in contact so you are aware of the progress and next steps.

Detailed Walk Through
Our service team along with your designer will perform a detailed walk through to ensure your complete satisfaction.

CATEGORIES
Kitchen & Bathroom - Cabinets & Design
WEBSITE
http://www.kdesigncabinetry.com
YEAR ESTABLISHED
1991
RETURN POLICY
cheques, debit, credit cards
PAYMENT METHOD
Yes
LICENSES
BBB
MEMBERSHIPS
Oakville Chamber of commerce, Baumler Approved program
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Limited Lifetime
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.