Chaim came to conduct their 10-point Fireplace Preventive Maintenance service on my 19 year fireplace -- having moved in 8 months prior, wanted to ensure it was in good working order. For $130 (+ tax) it was money well spent. Floor was protected by a sheet. Fireplace was cleaned, then had a thorough inspection (incl. a check to see if any CO2 or gas leaks, check of the temperature output). Chaim was friendly and very knowledgeable, pointing out areas he would recommend further maintenance on -- which I appreciated but also felt was a bit of a hard sell. The reason for a 1-star deduction is that my original weeknight evening appointment was cancelled that same day, which was inconvenient for me as I had re-arranged my work schedule to accommodate leaving early to be home in time. The reason given was the service person had fallen sick, but it was clear that in the end they simply didn't want to work late that night -- so that did leave me with a somewhat negative impression.