Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

Hong Fa Granite

125 Denison St. Markham ON L3R 1B5
Write a Review
Write a Review
HomeStars  >  Countertops in Thornhill  >  Hong Fa Granite  >  hidden fees - dishonest business
Julia in Etobicoke
Julia in Etobicoke
2 reviews Toronto, ON

hidden fees - dishonest business

We got a quote over the phone based on rough measurements from by the owner for $1800 with installation and then I came in the next day to pick out the colour. The salesperson gave me a different price for the same rough measurements of $2100 but said the owner would come by to measure and confirm the quote. They insisted I pay an $800 deposit to reserve my desired installation day and told me it was refundable if I didn't agree with final price. They came to measure at my house the same day I paid the deposit. When they measured at my house they told me I actually needed less material only $1850 but because it was less now they had to charge me $200 delivery fee when it was supposed to be free. I got upset about them trying to charge a fee that wasn't agreed upon and asked for my deposit back (still the same day nothing had been ordered yet). They then tried to say it was a $150 administration fee for the refund which is outrageous. I told them we were coming for our deposit back and that was it and they still ended up charging us $25 fee supposedly for the debit machine charge. They are dishonest and should be ashamed and have lost all future business with my contractor!

Was this review helpful?