We had a small leak in the basement that came from the toilet in the powder room above. Thought was that the wax ring wasn't installed properly initially or wasn't tall enough to accommodate the new tile floor and subfloor. Safari came the day after my first call - and I was called in advance of their arrival. Excellent service overall - excellent communication and the work looks to be done well. The next week will determine if the leak issue is resolved. As I said, service was excellent - the only issue (albeit minor) was the pricing. A $50 service fee on top of another $380+ to remove a toilet, replace wax rings and reinstall the toilet is pricey compared to what I've experienced. Still, based on the excellent service received, I would use them again.

I noted some customers described Safari charges higher price / their bad experiences with Safari. I add my bad dealings with Safari that occurred a while ago, what I learnt from it so far and my recently-acquired knowledge of handling it. Safari got my credit card number beforehand and charged me about $1200 for clearing a blocked toilet drain in a condo terrace home. I had no plumbing knowledge and Safari was the 1st plumber I used. Safari plumber persuaded me to agree his work under his recommended Safari 1st option-snake through that he said would fix the blockage problem 99% of the time and would cost me about $300 including its $49 service fee and it's a good deal. But 20 minutes later, he asked me to go up to Safari 2nd option-toilet removal that cost me $1017 plus $49 service fee. I questioned Safari plumber that I relied/trusted his recommendation of the 1st option and had he told me in advance the 2nd option would cost me that much or recommended/quoted the 2nd option prior to the work, I definitely wouldn’t have agreed to his doing any work regardless it’s 1st or 2nd option and would have another plumber check the problem for a quote. As he didn't fix the problem, I asked if I disagreed with upgrading to Safari 2nd option, whether he’d only charge me $49 service fee. He firmly said if I disagreed, he’d leave and still charge me $300 1st option price even if he didn’t fix the problem, which I felt he held me to ransom. Under such pressure and in desperation, I had to agree to and pay $1200 for Safari 2nd option to clear the toilet drain.

3 months later, the same toilet backed up again. Water went down to lower unit house. I informed neighbour and condo property manager that I just paid Safari $1200 to fix backup problems. Shocked by such a high price, the property manager recommended Canada Plumbing Inc for a 2nd opinion. I described to Canada Plumbing and sent them Safari’s invoice that also described what Safar did. I understood then Safari would recommend its 1st option even if knowing it wouldn’t fix the problem and then ask customers to and customers usually have to go up to its 2nd option as Safari still charges its 1st option work if customers don’t accept its 2nd option. I knew then based on the problem description/onsite inspection, a slightly-experienced plumber would go straight with the work under Safari 2nd option and quote accordingly. I asked how much Canada Plumbing would charge for the same work done by Safari and they’d charge me $595 stated in writing.

Canada Plumbing was professional and advised me to contact Safari first as had I hired them, they’d have owed me a duty to check what caused toilet backups just 3 months after they’d fixed it. So I called Safari again. Mr. Sparling came for 5 minutes, said no toilet backups and would charge $49 service fee. I asked him what caused the toilet backups. He said he didn't know but insisted on charging $49 and would send it to collection agency for collection if I refused to pay. I reasoned with him I already paid him almost $1200 and for $49, I’d pay but I felt it’s unfair he charged the fee but couldn't tell me what might cause the backups. I asked him for an invoice and I’d pay. I mentioned I never dealt with plumbers and Safari was the 1st plumber I hired and based on what I got from another company, Safari excessively overcharged me. Mr. Sparling was very angry saying he wouldn’t charge the $49 and told me to never call them again and hung up on me.

I had no knowledge on how to handle such situation that Safari excessively overcharged me and feeling being held to ransom, I agreed its 2nd option work under pressure. Recently, I found out that information/process on the Ministry of Government and Consumer Services website also govern plumbing services; I can and did write to Mr. Sparling 3 emails with Safari invoice and Canada Plumbing written quote for the same work done by Safari attached to resolve the overcharge. He ignored me and never responded

Drains in house totally plugged four girls...Not even ultra strength draino worked.

Safari was cost effective, polite and fast. Totally resolved the issue.

Highly recommend them To anyone with this kind of issue.

I was impressed by Dan Touchette's work and also his pleasant personality. I will use Safari from now on, even though cost was a bit higher than I expected, the professionalism was worth it.

We are very pleased with Safari Plumbing. We experienced a flood in our basement following a bad storm and Bill Davison from Safari Plumbing came to our home the same day we called. He was extremely knowledgeable, thorough and explained everything in great detail. As Platinum club members we are given exceptional service and we really appreciate it. Today I had a question which I emailed to the office, and I received an immediate response. We highly recommend Safari Plumbing.

Matt and Jennifer were great! Organized, friendly and very neat and professional. They never do or recommend work that isnt required, they arrive when they say they will and they do great work with a great warranty!

Service was fantastic. The receptionist was very nice and communicated the process & costs very clearly. They arrived at my condo the same day of my call to do the repairs. The plumber called me (I wasn't on site when he did his work) to explain the issue, what the repair entailed, and the exact cost. The problem was fixed immediately.

They followed up right away with the invoice, a courtesy call to explain that the job was complete and they had left the premises, and an email.

I found it a bit pricey but to be honest, I've felt that way with appliance repair and furnace repair as well so I'll attribute that to me rather than them...

I would definitely use them again and recommend them. Their service really was terrific from start to finish.

After calling Safari, I was promised service between 3&5 pm. Dan arrived just after 3 and immediately diagnosed the problem and fixed it within minutes. The service was fast, friendly with no attempt to sell unneeded parts or service. I will use them again and recommended them to others.

We just moved into an old home and their was quite a bit to do. Dan and Phil were very thorough, courteous and neat. Explained everything they were doing and why. We have used Safari plumbing for years and I will happily recommend them to anyone in the west end of Ottawa