I bought a house with a newly installed roof by TML. I was provided the receipts and guarantee. Shortly after moving in, a skylight started leaking. I had a few roofers by to give me quotes and when they were both around $1,000 I decided to call TML to use the 'service' guarantee. The roofers advised that it was 'installed incorrectly' and cited things like: the stink pipe is done all wrong, the skylights are not properly installed, etc. Because I'm no expert and I don't know if I"m being taken for a ride or not, I started calling TML to come and fix in JULY. It's now FEBRUARY and I still have an extremely leaky skylight. In September I started keeping a very detailed log of my communication attempts and it's nearly embarrassing (for me). There is ALWAYS an excuse (sick, up north, other jobs); he promises "Saturday morning, I'll come out" and Saturday comes and goes without as much as a phone call or other. I will be paying out of pocket to fix my issue as I am absolutely 100% certain that he will not be by; the last 12 attempts to contact him have not even elicited a response. I am more than nervous that when I get a real roofer that it's going to be a lot more than just this skylight. The service guarantee is actually not worth the paper on which it's written. Honestly, just stay away. Not worth it, one iota.