I bought a house with a newly installed roof by TML. I was provided the receipts and guarantee. Shortly after moving in, a skylight started leaking. I had a few roofers by to give me quotes and when they were both around $1,000 I decided to call TML to use the 'service' guarantee. The roofers advised that it was 'installed incorrectly' and cited things like: the stink pipe is done all wrong, the skylights are not properly installed, etc. Because I'm no expert and I don't know if I"m being taken for a ride or not, I started calling TML to come and fix in JULY. It's now FEBRUARY and I still have an extremely leaky skylight. In September I started keeping a very detailed log of my communication attempts and it's nearly embarrassing (for me). There is ALWAYS an excuse (sick, up north, other jobs); he promises "Saturday morning, I'll come out" and Saturday comes and goes without as much as a phone call or other. I will be paying out of pocket to fix my issue as I am absolutely 100% certain that he will not be by; the last 12 attempts to contact him have not even elicited a response. I am more than nervous that when I get a real roofer that it's going to be a lot more than just this skylight. The service guarantee is actually not worth the paper on which it's written. Honestly, just stay away. Not worth it, one iota.
I hired TML to repair a leaking roof. Tom, the roofer recommended by a friend, seemed to ignored the leak and became focussed on replacing the flat roof (more money), despite repeated reminders of the reason for my calling him in. "I leaned over and placed caulking on the flashing - that should do the trick" he informed me finally.
A year later, my NEW roof leaked and the original leak continued unbabated. After 37 calls and innumerable missed appointments with flimsy excuses, he repaired the warranteed "new" roof in two spots, but the original leak? He was only interested in repairing that when I offered to pay him for it and even then, he needed more supplies and would come back.
In all, I stayed home several work days and too many Saturday mornings waiting for him and only got excuses for his no-shows after I chased him. Excuses from illness (2X), the dog dying, a "break-in", "the flamer isn't working" or "I forgot" (3X) - one man with so much bad luck and such a poor memory is hard to believe... The last time he did not show was the last straw for me - I had better things to do on the Saturday before Christmas, but I was home waiting.
Don't waste your time - he will not show up when promised and the work is shoddy!
Tom at TML was hired to do some roof work at my place. The roof work he did was fine, but the critical issues I had, like some leaks near my skylights, did not get the attention I had asked for. Though he assured me when he left 'they were fine' (they are not fine). I hired Tom from TML and paid the bill without question cause I had to get some emergency roofing work done. He came highly recommended by a neighbour, and though he was sick for weeks, he came through on the job. But he didn't explain upfront that he didn't want to do the cualking and flashing work I needed, and kept changing the priority of the work I wanted done. In the end, he did all the shingle work, and the details he didn't want to cover off, he told me to get someone else to handle ("not my specialty".. would have been nice to know that upfront). Then the guy he referred me to do the flashing and whatnot - a complete no show. So Tom's roofing is fine - for roofing. Don't deviate in any way, and you will be happy. Courteous, got receipts,