Lindner Fine Windows And Doors

Windows & Doors Installation & Service
38 McBrine Place, Unit 8 Kitchener ON N2R 1G8
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HomeStars  >  Windows & Doors Installation & Service in Kitchener  >  Lindner Fine Windows And Doors
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23%

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Reviews by rating (past 12 months)

Reviews for Lindner Fine Windows And Doors

Average customer rating:
2.2 10 (5 reviews)

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Bruce in Ottawa
Bruce in Ottawa
1 review Kitchener, ON
2/10

Don’t count on Trimbos guarantee

We replaced our large great room window with a 3panel Trimbo window. We liked the high ratings and guarantee. After 5 years, the middle panel cracked from the corner. Calls to Trimbo said that glass is not included in the warranty. We have had two window installers quote on replacing the glass and both have said that it is a pressure crack and should be covered under Trimbo’s warranty. Trimbo has refused. It will cost me $2000 for new glass.... not what I expected when we went with the highly regarded Trimbo window. Don’t count on a guarantee.

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Company Response

Hello Bruce,
I hope all is well. My name is Domenic Trimboli from Trimbo Window Mfg Inc.I have read your review and I wanted to follow up on this matter. I apologize for any inconvenience that you may have experienced.However I do feel that there is a communication breakdown somewhere. Trimbo has always honored and will always honor the warranty offered on our products (Warranty is on our web-site for review). I made the statement that there is a communication breakdown somewhere for the following reasons:

1) We have no record of any phone calls in regards to this matter.Unfortunately your review
is the first time this was brought to our attention.
2) We searched our files and have no record of a customer with the name Bruce in Kitchener or in the Ottawa area
3) We do not install in the Kitchener or Ottawa area.

In order for any warranty claim to be honored we would require much more information:

1)Customer full name and address
2)Invoice #
3)Installation Date
4)An email or a letter to us claiming the issues (recommended)
5)Did you buy directly from Trimbo and install the product yourself?
6)Did you buy the product thru a dealer and or contractor? If yes did you contact
your dealer and or contractor?

Please contact me directly at [email protected] with all the information required and
we will honor everything that is covered under the warranty.
Trimbo has never walked away from a warranty that a customer is entitled to and after 35 years,we are definitely
not going start on a glass..If it is listed in the warranty, then you are entitled to it.

Please contact me to discuss this matter

Thank you

Domenic Trimboli

The Dancing Elephant
The Dancing Elephant
9 reviews Kitchener, ON

First Review

0/10

Install front doorway, with arch & side windows

We hired Lindner to install a new front doorway (made by Mastertech with Verre Select glass) at our Waterloo home. The product wasn't cheap -- in fact, Lindner was almost twice as expensive as the next quote that we received -- but we believed that we were getting a superior product, and the owner's sales pitch was convincing.

The product itself -- the door, glass, archway -- is great. However, the good news stops there. The service was, to say the least, awful.

Lindner took my original door out and left the front entranceway unfinished for two weeks. After a nasty argument with the owner (in which he sweared at me), they finally came back and finished the installation. They put in the trim (unevenly at that), and left an electrical outlet and the suspended ceiling in my front doorway disassembled. When I asked them to reattach the ceiling in the porch and to reassemble the light fixture, they told me (in no short terms) that they wouldn't do it. The brickwork at the front was done very sloppily.

I ended up having to rewire the exterior light and put up the ceiling in the archway by myself. It was certainly not what my wife & I had agreed to; perhaps we should have recognized the 'caveat emptor' when the owner himself originally told us, "Don't worry, we'll take care of everything."

In short, I would NOT recommend this company to anyone. Whereas one might assume that completing a door installation involves fixing what you broke, our experience with Lindner was that he took the wording of his contract literally -- and since the contract didn't specifically state that he would reassemble the lighting & suspended ceiling in the porch, he didn't do it. I consider this fairly to be pretty unscrupulous.

1 of 1 people found this review helpful.
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Martin in Stanley Park (Kitchener)
Martin in Stanley Park (Kitchener)
2 reviews Cambridge, ON
0/10

New front door and patio door, new door locks and capping.

Having been a previous customer of Lindner and receiving excellent service, I had no concerns hiring them again.

However, this time the company stood me up twice - both time without a phone call. In fact, it was only on a fluke that I happened to call them to confirm a small detail the day before one apt that I even new no one was coming. Almost wasted a vacation day twice.

Foolishly, I paid for all the services rendered while still requiring a few items to be installed. I am still missing 2 door handle sets and now the company seems to have gone under, as no one is answering emails and the phone number is no longer connected.

The doors are installed, and are of great quality, but it seems that I will not be getting the rest of my items.

Jyl the receptionist was always friendly and helfull, but often had to defer answers to Rob
Rob came to my home and was professional, but now I cannot reach him. He was the reason I hired them a second time.

After 6 weeks of phoning and emailing I finally received an email and was able to speak with Rob. He was friendly and apologetic, but we will see if this gets resolved in a timely fashion or not.

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K Webb
K Webb
5 reviews Guelph, ON
0/10

Window Quote- Entire House

Tried to get a quote on a window reno for our entire house.
Made an appointment and was stood up twice, with no call etc.
Very dissapointed. Had heard good things, called and confirmed appointmant and was stood up twice with no further contact. Poor way to run a business.

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Rev in Guelph
Rev in Guelph
3 reviews Guelph, ON
9/10

Basement window replacemtn

We had 3 bids on our window replacement and Linder was the clear choice. From punctuality, bringing samples and a professional attitude, we knew that their company was a cut above the rest. They proved my impression of them correct at the installation. They really did a great job. We couldn't be happier.

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