Corner Lot Home Decor Furniture

Furniture
Danforth / Riverdale Toronto ON
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HomeStars  >  Furniture in Toronto  >  Corner Lot Home Decor Furniture  >  Furniture Purchase and Delivery
Lina and Matt in Upper Beach
Lina and Matt in Upper Beach
6 reviews Toronto, ON
3/10

Furniture Purchase and Delivery

1st time we buy furniture from Corner Lot on Danforth, the purchase experience was pleasant. Chris is funny and easy going. His assistant helped us to pick out the fabric for the sofabed. We are happy with her help and the price of the furniture. The problem all started from the post purchase - delivery. The estimated delivery date which printed on our invoice is May 30, 2012. Didn't hear anything. I waited for one more week, still nothing. I called the store on Wed Jun 6 to inquire, was told by Chris that the furniture is here, ready to be delivered.? He give me the options of Fri Jun 8 or Mon Jun 11, obtained the available time from me for both dates, and said he will call me back to cofirm the date. I didn't hear back from him, so called on Thursday Jun 7. He said it's going be Mon Jun 11 and he will call me back to confirm. I didn't hear back from him, so called on Friday Jun 8 to confirm Monday's delivery. He said the delivery truck is broken. He's not sure if they can get it back for Monday's delivery, but he will call me back to confirm. I didn't hear back from him, so called on Mon Jun 11. He said we need to reschedule without mentioning anything about the truck. He suggested either Wed Jun 13 or Fri Jun 15 and said Jun 15 is safe otherwise he would need to call me back to confirm. I agreed with Jun 15. So we rescheduled for Fri Jun 15 3-5pm. On the day of scheduled delivery he called me at 2pm said he has made a mistake. He wrote down the wrong Friday on the delivery form. He apologized for the error. I was frustrated, but thought at least he called to let me know and admitted that he made a mistake, there's really nothing I can do. So we rescheduled once again for Tue Jun 19 9-10:30am. My husband stayed at home until 11, nothing happened. We couldn't call Chris because the store doesn't open until 11 and from my experence nobody would answer the phones until at least 11:30. My husband was furious because he was extreamly busy to take the morning off. I called Chris and expressed our anger and demanded the furniture to be delivered to us the next day Wed Jun 20 otherwise we will ask for refund. He promissed the furniture will be delivered 2-4 the next day and said he will come with the truck so we can be sure. But I know I need to do everything in my power to ensure Wednesday's delivery regardless what he promissed. I left him a voice mail message Wed morning at 10 to remind him about the delivery, called him at 1pm to confirm again. He reassured me and said he will call me when they're on their way. I waited until 2:45 and called to see if the truck has arrived at his shop. He said the truck will arrive in about 20 minutes. I waited until 3:15 called again to see if the truck has arrived. He said he will give them a call to see where they are at. He called me at 4 said the truck has just left the shop and was heading over to my house abviously without him which I'm not surpprised and don't really care either. The shop is a 10 minutes drive from my house, but the truck didn't arrive until 4:30. I'm just glad though it has finally arrived. We've purchased a lot of furniture in the past, never had an issue with delivery, never mind an experience that's nearly as disappointed as this. Will not purchase from the Corner Lot again.

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