Horrible Experience and awful outcome. Lawrence guaranteed that his men would take care to seal off the basement door to minimize dust. His men came in dirty boots and were going to roll their grinder over my hardwood floors with out any protection. I had to quickly lay down paper to protect the floors and hang plastic myself as they just started grinding without doing any of this. I called Lawrence and he said they must of forgot. Lawrence told me the dust would be minimal as they had a powerful machine to suck up the dust. Dust was on everything in the entire house and I don't even have vents. He guaranteed that they would sand all of the old brown paint off the floors so the white would cover. After they left I told him I could still see lots of brown paint but he guaranteed me the "commercial" brand of epoxy resin they used would cover it. After the first coat I called him and told him I could still see brown.He told me they would come back and re-grind. Again no care to cover or seal anything. Brown still showed through and I was not home when they put the polyurthene on ( which he told me had minimal smell and was non toxic. I had the worst headache and my cat was throwing up for 3 days. The brown paint was still showing through in a lot of places and there was yellow streaks from the polyurethane. When I called again he told me that he was not making money on this job and it was better than it was before. I cancelled my credit card so he could not receive the final 25%. This prompted him to come and have a look. There were over 20 chips in the floor, specs of dirt in the paint, the brown was still showing, his men had left sticky fingerprints all over the freshly painted walls and again he reminded me he was not making any money on this job but he would come back and that it was pretty much as good as it was going to get and I was being too picky. He told me if I would give him the final 25% he would put another layer of a different paint down. I didn't want him or his men in my house again.
I have received many compliments from my friends and family on the beautiful polished concrete floors that were done by Concrete Art-FX six weeks ago in my loft in downtown Toronto.
The estimator who first came to see me, was very nice. He explained everything to me about the process and scheduled a start date for the work. The guys showed up as promised, and the crews was very careful and did a great job keeping the place clean while grinding the the concrete floor for 3 days before polishing. I think the price was reasonable and my floor look much better then some of my friends that had it done by other company in the same building.
I engage this company to do a very straight forward job of applying an acid stain concrete + 2 coats of urethane on an office space of 600 sqf. I was very clear about our walls and ceiling being already finished. Nonetheless, the company didn't cover properly the walls and decided to grind without water without our knowledge (dust everywhere that was impossible to take off). The worst was that at the end, they didn't clean properly the surface, therefore the stain and sealer was poured over dusty areas.It's already being not more than 1 week and it already started to peel off. There were imperfections all around,uneven areas and brush marks all over the place.
At the end, the owner from this questionable company, decided not to show up and not to be responsible for any of his faulty job. Worst experience ever... Stay away!.
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