HomeStars  >  Windows & Doors Installation & Service in Burnaby  >  House Smart Home Improvements
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90%
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Reviews by rating (past 12 months)
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Reviews for House Smart Home Improvements

Average customer rating:
9.5 10 (97 reviews)

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razana in Vaughan
1 review Vancouver, BC
10/10

brian did very well explaining the process and cost. i changed all my bath fans due to his suggestions.
the installations was fast and professional. all done in one day. everything was cleaned before they left. i highly recommend them.

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Company Response

Hello,
Thank you for your review! It is nice to hear your are happy with your overall experience, from salesperson to installation crew! Just a reminder, House Smart has a referral promo, where if you referral anyone to our services and it turns into a sale, we will send you $200!
--Grace, House Smart Admin, 604-945-1904

Jag in Toronto
1 review Abbotsford, BC
10/10

Very good customer service the technician did a awesome clean up job and I didn't haft to worry at work . I would recommend the company to my friends and family

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Company Response

Hello Jag,
Thank you for your review! It is great to know House Smart was able to provide you with a stress free installation. We will be sure to let the crew know you were impressed with their tidiness. If you have any further needs, please do not hesitate to call.
--Grace, House Smart Admin, 604-945-1904

Joselito in Surrey
1 review Surrey, BC
9/10

Very Professional and Hardworking! When my wife called the House smart Improvements, they will answer your call right away! Highly recommended for those who wants to upgrade their furnace and hot water tanks!

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Company Response

Hello Joselito,
Thank you for your review! We are happy to hear we were able to provide you and your wife with quick and efficient customer service. Also, it is very nice to know you would recommend House Smart! If any of your family or friends use House Smart for their window or furnace replacement, you will receive $200 for their referral.

Lucy in Vancouver
1 review Burnaby, BC
10/10

Our duplex was 40 years old and our fortis bill was significantly high. We finally decided to invest in changing our windows, patio doors and furnace. This was 7 years ago, we had 3 quotations and our best experience was with HSHI. Their price were right in the middle of 3 but it was more the knowledge and honesty of their salesman Brian White. He was very patient with all our questions, he knew what he was talking about and he offered us options to fit our budget. Most importantly, he explained really well about the rebate program and their in house finance program without pressure. This result in Brian also receiving business from the other side owner of our duplex lot! The outcome was so worth it. Our fortis bill decreased by 50%, our whole duplex has new face-lift with the new windows and patio doors installed and we have a very efficient running furnace!
The reason I decided to write them a review after 7 years is because I find their customer service level excellent. Just recently we may have a warranty issue and their customer service remains excellent. It is so important to find a company that treats their existing old customers just like new clients. This being said, we highly recommend HSHI!

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Company Response

Hi Lucy,
Thank you for your review! It is great to hear that after 7 years you are still happy with your experience with House Smart. We are glad that you are able to feel and reap the benefits of installing new vinyl windows and an energy efficient furnace. Thank you for contacting us about your warranty issue, we do our best to ensure all warranty issues are resolved and fixed and our customers remain happy.

salim from Coquitlam
2 reviews Coquitlam, BC
10/10

we chose to purchase new windows on our 40 yr house and we're looking for a company we could trust and would provide a quality product. after quotes from 3 other company,We did some research and decided to choose Home Smart Home . Greg the saleman was very professional and patient . randy the head installer and his crew were very professional.
install was professional and was done right. We are very happy with the results and the quality of the product and the install. Would recommend them to others.

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Company Response

Hello Salim,
Thank you for your review! We pride ourselves in the professionalism we offer our customers, so it is great to have you confirm that. We are happy you are pleased with your new windows and if you need anything in the future please let us know. Just a reminder, if you refer a friend or family member to House Smart we will send you $200 for every referral that turns into a sale.

Private User
1 review Burnaby, BC
8/10

I am very happy with the all new windows and the install, especially Stephen and his team.

I was impressed with Stephen for redoing one of the patio windows because of the fact it was not fitting properly due the settling of the building. He did not have to inform me but he did. The end result looks great.
This shows that he cared about doing the job right.

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Company Response

Hello,
Thank you for your review! We glad you are happy with your new windows. We will be sure to pass along the kind words to Stephen and crew! House Smart has a $200 Referral Program, where if you refer someone to House Smart’s services and it turns into a sale, you will receive $200!

Private User
1 review Port Coquitlam, BC
10/10

We were very pleased with the service provided by House Smart. The sales rep was very knowledgeable and professional. The installers were organized, efficient, and professional. Our son was very ill the morning they arrived; they accommodated us by installing the window in his room first so that he could get back to bed. The entire project took less than two days and the windows, doors and trims look great!

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Company Response

Hello,
Thank you for your review! We are happy to hear you had a great experience with our salesperson and installation crew! Our crews are very organized which allows them to complete installs in a timely manner. If we can be of any help in the future, please do not hesitate to give us a call.

Private User
1 review New Westminster, BC
9/10

I called Brian when my furnace broke down and he helped me out immediately. He was very prompt in response and provided me with all the options that was there. He didn't push me at all to buy the expensive one, which I thought was great. The installers are very friendly and nice people too. Very professional and best of all cleaned up after themselves. Overall I had a good experience. I'd definitely recommend others about House Smart.

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Company Response

Hello,
Thank you for your review! We are happy to know Brian was able to help you select the perfect furnace in an urgent situation. Our HVAC crew always gets top reviews, so it is great to have another satisfied customer on the list!

Lori in Abbotsford
1 review Abbotsford, BC
10/10

We moved into a mobile home over the summer and had most of the windows replaced, the others had been done previously. We are very happy with the service we received from Greg as well as the installers. The windows have helped keep the heat in (or out) and have cut the noise down. Thank you to House Smart!

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Company Response

Hello Lori,
Thank you for your review! We are pleased to learn you had a great experience with House Smart. Also, it is great to know you are feeling the benefits of installing new energy efficient vinyl windows. If you refer a friend or family member to House Smart we will send you $200 for every referral that turns into a sale.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about House Smart Home Improvements

House Smart Home Improvements
*Vinyl Windows, Exterior Pre-Hung Doors, High efficiency furnaces & Heat Pump Systems and Tankless Hot Water on demand. Insulation of attics and crawlspaces . Ventilation and Air- Sealing

* We Offer Financing - 50 to 150 per month - No Minimum
* Free In-Home Consultations
* We Beat any Competitor's pricing!
* 25 Year Fully Transferable Window Warranty

House Smart Home Improvements is a member of the Better Business Bureau with an A+ Rating.
BC Building Envelope Council Members
Fenestration BC Members
Major partner with Fortis BC

We are highly trained and experienced professionals, dedicated to customer satisfaction and the completion of work on time.

We take pride in installing EnergyStar Vinyl Windows and Doors, we DO NOT condone or install with a "Piggyback Installation" Our installations are backed up in writing with a lifetime Quality guarantee.

House Smart has fully trained installers and practice installing with the Best Building Practises Guidelines.

House Smart works with a deep and fundamental working knowledge with the latest building envelope sciences and put that into our installation methods and practises. This includes the added labour and cost for a waterproof membrane system on the sills and jambs to ensure a leak free installation.

House Smart Energy-efficient Furnaces, Heat Pumps, Air Conditioning, Hot Water Tanks, Tankless Hot Water Tanks,from the top brands.
GOODMAN
AMANA,
RHEEM,
IBC,
TRIANGLE TUBE,
VIESSMAN,
RINNAI,
NAVIEN.

Draft-proofing, Insulation Services for Attic, Wall , Crawl Space and Basement. We also specialize in Ventilation, Bathroom Fans, and Programmable Thermostats.

Find out everything you need to know about the EcoEnergy Program and LiveSmart HERO Grants, now offering up to 6000 dollars towards energy-smart home renovations.

Your friendly and professional House Smart Home Improvement Advisor can fill you in on everything you need to know during your Free In-Home Consultation.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
High Quality Vinyl Windows and Doors , Custom made entrance doors. Attic & crawlspace insulation. Heat Pumps, Tank-less Hot Water , full custom Boilers. We also specialize in Ventilation, Humidity control and Air Sealing.
SERVICES
Full professional installation(NO PIGGYBACK)Lifetime warranty on our workmanship and only quality brands.
BRANDS
Various brands of vinly windows including, Vinyltek. Goodman Furnaces,Amana Furnaces, Rheem, and Veissman furnaces, Triangle Tube, Rhiani, John-Wood, Programmable Thermostat.
SPECIALITIES
BC HYDRO'S HOUSE AS A SYSTEM Best Practises Guide for renovation window Installations. Sawdac Member
WEBSITE
http://www.housesmarthomeimprovements.com
YEAR ESTABLISHED
1998
NUMBER OF EMPLOYEES
23
RETURN POLICY
Guaranteed Satisfaction
PAYMENT METHOD
Credit Card, Financing, Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty with 25 Year Transferable
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.