HomeStars  >  Windows & Doors Installation & Service in Burnaby  >  House Smart Home Improvements
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87%
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Reviews for House Smart Home Improvements

Average customer rating:
9.4 10 (108 reviews)

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Nasundi in
1 review Maple Ridge, BC
10/10

We had a new front door and 15 new windows replaced by House Smart. The job was completed on time with no problems or issues. The crew were very professional and organised. Everything was done to our satisfaction. We did a walk through with the crew head at the end, and he answered all our questions. He also stressed that if any issues arose, they would respond promptly, as they take warranties seriously. We were very pleased with the job.

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Private User
1 review Coquitlam, BC
10/10

We had you install windows in our previous home in 2088 & 2009 and were completely satisfied so when we moved we decided to have you install them in our new house. We had all the confidence in the world that we would be completely happy and we sure are. The workers were business-like and, at the same time, friendly. I was impressed by the way they worked which they did as a team. Each person seemed to know their job and went about doing it with no noticeable prompting. One of the installers took the time to show me why the old windows were not doing the job we wanted. I watched how the news ones were sealed and this gave me even more confidence that we had called the right company. We noticed a different "climate" in the house right away. Not only that but we feel the price was reasonable. We have 5 more to install next year and House Smart will certainly be the ones to do it.

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Company Response

Hello,

Thank you so much for sharing your positive experience. We strive to provide the best possible experience and are glad we succeeded. We look forward to hearing from you again when you are ready to have your remaining windows replaced.

Sincerely,
Leanne

House Smart Home Improvements
http://housesmarthomeimprovements.com/
#4-120 Glacier Street
Coquitlam, BC V3K 5Z6
Tel: 604-585-2020

monaghan in
1 review Port Coquitlam, BC
10/10

We had all of our windows replaced as well as our slider and front door. We had one door & one window removed and closed in. We also had a new bathroom fan installed. We were very impressed with the service from the beginning to the end. Professional, courteous, and efficient. They booked us for two days but had the job done, and done well, in one day. One screen was missing but when we phoned about it they were right on top of it and it showed up and was installed a few days later. A very positive experience, rare these days with any kind of contractor. We'd recommend them in a heart beat.

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Company Response

Hello,
Thank you for your review! We are happy to hear you had an awesome experience with us. It is great that our crew exhibited how efficient and skilled they are. We agree, good contractors can be a rarity, and we pride ourselves on being one of the great ones! Thank you again for your business, and if you need anything in the future please do not hesitate to call. --Grace, House Smart Admin, 604-945-1904

John in
1 review Surrey, BC
1/10

Worst experience ever. This company has been beyond frustrating to deal with. The windows are a good product, but we had terrible service and mistake after mistake was made so our window install did not get finished for 6 months. Our big front window was missing pieces on the order, then the second window arrived and was the wrong size, finally got it right 3rd try. Also damage done to hardwood floor and shrubbery outside. Nightmare. We have had our home completely renovated inside and out and we have had every trades person imaginable here - we have never had a problem .... until dealing with House Smart. Would never recommend using this company.

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Company Response

House Smart Home Improvements has installed thousands of windows over the years. Things do not always go right when doing Home Improvements. This was the case with this client. We have had one of the snowiest winters on record and we had to cancel the job a few times. We did install the window in the back of the house first and because there was snow covering the customer's blueberry bush, we unfortunately stepped on it and broke it. We did pay the customer for a new one. The second part of the problem was the manufacturer made a mistake two times on a large window. The windows are custom made and take 3 weeks plus to make a new one. We paid the customer to have his hardware floor fixed and he said that was OK. Plus, House Smart discounted the job for taking longer than we should have. The customer seemed ok with how we handled a tough situation. We were very surprised that he wrote this review. House Smart has apologized to John for the issues. John did say to me that the window looks great and was happy with the installer's job. We stand behind our product with a lifetime warranty.

Worth3933 in Port Moody
1 review Coquitlam, BC
9/10

My wife and I are very pleased with the service that your company has provided to us. We are very happy with our new windows. We will defiantly recommend your company to our friends and family.

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Company Response

Hello,
Thank you for your review! We are glad to hear you and your wife are delighted with your new energy efficient windows. If you refer a friend or family member to House Smart we will send you $200 for every referral that turns into a sale. --Grace, House Smart Admin, 604-945-1904

Steve in
1 review Terrace, BC
9/10

A team of 4 friendly knowledgeable staff came in one day to install my kitchen windows & French doors onto my new deck. The job was completed quickly, professionally and with no mess or clean up by myself afterwards. They did it all & I will call them back for future projects.

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1 of 1 people found this review helpful.
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Company Response

Hello Steve,
Thank you for your review! We are very happy we were able to be of service for your kitchen reno. Our install crews are super tidy and leave no trace behind... except beautiful new windows! Thank you again for considering us for your future projects. --Grace, House Smart Admin, 604-945-1904

Private User
1 review Coquitlam, BC
9/10

Five original single glazed aluminum framed windows on North side in unfinished basement condensed water on frames and glass in winter months leaving pools of water on sill and mould growing. They were replaced with Atrium-Prime 9000 series almond coloured vinyl framed double glazed flush fin sealed units with 25 year transferable warrantee. Result-- no condensation on frames, or glass, crystal clear glass, and warmer inside. Crew was professional including placing drop sheets inside and outside tho catch the aluminum saw filings which would cling to anything if not contained. Crew was fast-- four hours including inside trim back to inside stud wall on four windows. Complete removal of old windows from site such that there was no trace of them ever being there except for the beautiful outside appearance of the new ones.

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1 of 1 people found this review helpful.
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Company Response

Hello,
Thank you for your review! We are happy you have noticed all the great features of the product we provide. Our crews take special care throughout the installation, they treat every house as if it were their own. Enjoy your new windows and if there is anything you require in the future, please do not hesitate to call! --Grace, House Smart Admin, 604-945-1904

Private User
1 review Vancouver, BC
10/10

excellent service from sales to installer.
Thank you to Bryan for the many questions and for being patient.
From Jason to the rest of the crew: Joe, Ian & Agatha ( hope I have spelled correctly) you all did an excellent job- very impressed how hard working you all are. Keep up the good work attitude.

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1 of 1 people found this review helpful.
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Company Response

Hello,
Thank you for your review! We will be passing along your kind words to Jason and his crew. Bryan will also be happy to hear his knowledge and guidance were appreciated. Thank you again for choosing House Smart Home Improvements. --Grace, House Smart Admin, 604-945-1904

Private User
1 review Abbotsford, BC
10/10

Overall my experience with the entire process of the installation of my patio door was excellent. The entire House Smart team are professional and courteous. Thank you for a job well done.

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1 of 1 people found this review helpful.
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Company Response

Hello,
Thank you for your review! It is nice to know our team's professionalism was noticed and appreciated. Thank you again for your business and if there is anything you need in the future, please do not hesitate to call. --Grace, House Smart Admin, 604-945-1904

Private User
1 review Burnaby, BC
10/10

This is my second time dealing with House Smart. The first time I got them to replace my furnace, install heat pump, and install the sliding door facing the sun deck. This time they replaced all my windows. The sales rep came one evening and explained the product and demonstrated how the product works with samples. He was very detailed and knowledgeable. On the installation date, the installers came on time. They worked over 6 hours to replace 14 windows. After the installation, one of the installers did a walk-around and explained the work done. He also informed me on the potential problems on the house that may need to be looked at soon. Overall they did a great job!

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1 of 1 people found this review helpful.
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Company Response

Hello,
Thank you for your review! It is great to hear from our repeat customers. We are very happy to know that both your experiences with House Smart were positive ones. Just a reminder, if you refer a friend or family member to House Smart we will send you $200 for every referral that turns into a sale. --Grace, House Smart Admin, 604-945-1904

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about House Smart Home Improvements

House Smart Home Improvements
*Vinyl Windows, Exterior Pre-Hung Doors, High efficiency furnaces & Heat Pump Systems and Tankless Hot Water on demand. Insulation of attics and crawlspaces . Ventilation and Air- Sealing

* We Offer Financing - 50 to 150 per month - No Minimum
* Free In-Home Consultations
* We Beat any Competitor's pricing!
* 25 Year Fully Transferable Window Warranty

House Smart Home Improvements is a member of the Better Business Bureau with an A+ Rating.
BC Building Envelope Council Members
Fenestration BC Members
Major partner with Fortis BC

We are highly trained and experienced professionals, dedicated to customer satisfaction and the completion of work on time.

We take pride in installing EnergyStar Vinyl Windows and Doors, we DO NOT condone or install with a "Piggyback Installation" Our installations are backed up in writing with a lifetime Quality guarantee.

House Smart has fully trained installers and practice installing with the Best Building Practises Guidelines.

House Smart works with a deep and fundamental working knowledge with the latest building envelope sciences and put that into our installation methods and practises. This includes the added labour and cost for a waterproof membrane system on the sills and jambs to ensure a leak free installation.

House Smart Energy-efficient Furnaces, Heat Pumps, Air Conditioning, Hot Water Tanks, Tankless Hot Water Tanks,from the top brands.
GOODMAN
AMANA,
RHEEM,
IBC,
TRIANGLE TUBE,
VIESSMAN,
RINNAI,
NAVIEN.

Draft-proofing, Insulation Services for Attic, Wall , Crawl Space and Basement. We also specialize in Ventilation, Bathroom Fans, and Programmable Thermostats.

Find out everything you need to know about the EcoEnergy Program and LiveSmart HERO Grants, now offering up to 6000 dollars towards energy-smart home renovations.

Your friendly and professional House Smart Home Improvement Advisor can fill you in on everything you need to know during your Free In-Home Consultation.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
High Quality Vinyl Windows and Doors , Custom made entrance doors. Attic & crawlspace insulation. Heat Pumps, Tank-less Hot Water , full custom Boilers. We also specialize in Ventilation, Humidity control and Air Sealing.
SERVICES
Full professional installation(NO PIGGYBACK)Lifetime warranty on our workmanship and only quality brands.
BRANDS
Various brands of vinly windows including, Vinyltek. Goodman Furnaces,Amana Furnaces, Rheem, and Veissman furnaces, Triangle Tube, Rhiani, John-Wood, Programmable Thermostat.
SPECIALITIES
BC HYDRO'S HOUSE AS A SYSTEM Best Practises Guide for renovation window Installations. Sawdac Member
WEBSITE
http://www.housesmarthomeimprovements.com
YEAR ESTABLISHED
1998
NUMBER OF EMPLOYEES
23
RETURN POLICY
Guaranteed Satisfaction
PAYMENT METHOD
Credit Card, Financing, Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty with 25 Year Transferable
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.