Worst experience ever. This company has been beyond frustrating to deal with. The windows are a good product, but we had terrible service and mistake after mistake was made so our window install did not get finished for 6 months. Our big front window was missing pieces on the order, then the second window arrived and was the wrong size, finally got it right 3rd try. Also damage done to hardwood floor and shrubbery outside. Nightmare. We have had our home completely renovated inside and out and we have had every trades person imaginable here - we have never had a problem .... until dealing with House Smart. Would never recommend using this company.
- Approximate cost of services:
- $12,000.00
- Company Response
House Smart Home Improvements has installed thousands of windows over the years. Things do not always go right when doing Home Improvements. This was the case with this client. We have had one of the snowiest winters on record and we had to cancel the job a few times. We did install the window in the back of the house first and because there was snow covering the customer's blueberry bush, we unfortunately stepped on it and broke it. We did pay the customer for a new one. The second part of the problem was the manufacturer made a mistake two times on a large window. The windows are custom made and take 3 weeks plus to make a new one. We paid the customer to have his hardware floor fixed and he said that was OK. Plus, House Smart discounted the job for taking longer than we should have. The customer seemed ok with how we handled a tough situation. We were very surprised that he wrote this review. House Smart has apologized to John for the issues. John did say to me that the window looks great and was happy with the installer's job. We stand behind our product with a lifetime warranty.