Empire Today

Estimator was new and did not order enough rug. She also failed to inform me that I would have to pay cash to have the toilets removed and my doors put back on. I specifically told them that I had movers coming and had to have the rug down within two days. The installer could not speak English and brought his two young daughters to assist him. It took them two days. They worked very hard and long hours to accommodate me, and I did sign that they did a good job, but now I have noticed many defects. My laminate in the bathroom is separating, and patches of rug are coming loose. It was a very stressful experience. It was nothing like what their TV commercial portrays!